Cargo Controller

Job Summary:

The Cargo Controller is responsible for organizing and managing container-related documentation and data flow between vessel and line agents, ensuring accurate and timely finalization of loading and discharge lists in compliance with port procedures. This role involves detailed data verification, system updates, and communication with multiple stakeholders. Strong attention to detail, accuracy, and the ability to work with Microsoft Office tools are essential for success in this position. The Cargo Controller also supports invoicing processes and contributes to smooth terminal operations through effective coordination and record-keeping.

Key Responsibilities:

• Monitor EDI file submission statuses ; identify and correct errors or rejections by coordinating with agents
• Ensure seamless processing of BAPLIE and Manifest files through the CTMS (Container Terminal Management System)
• Work closely with the CTMS team to resolve any file processing issues or delays
• Respond promptly to email communications and follow up as needed
• Identify and resolve discrepancies between summaries from vessel agents and container lists from line agents
• Finalize container discharge and loading lists through detailed comparison and cross-checking of all input sources
• Update CTMS with verified container status information
• Archive all relevant documents (e.g., load permits, final lists ) into the appropriate vessel files
• Monitor and update statuses on the miscellaneous service request screen
• Process and implement changes to container attributes as requested by agents; inform relevant departments (e.g., billing, output, CFS)
• Submit the final list of containers to the Planning Department within defined timeframes
• Enforce cut-off time compliance ; place holds on non-compliant containers and notify agents accordingly
• Coordinate with Planning and Customer Service teams to generate and maintain cut-off reports
• Process list transfer requests and ensure accurate application of associated charges
• Inform supervisors of line/port mapping needs for BAPLIE file processing
• Attend to customer queries related to vessel documentation and ensure timely resolution
• Ensure that all UNLOC (UN port codes) are up to date in the system
• Liaise with internal departments to resolve issues impacting list finalization
• Cross-check vessel finalization documents with tally sheets before submission to finance for invoicing
• Maintain safety , discipline, and compliance with HSE policies and safe work practices

Qualifications, Experience & Skills:

• Experience:
• 1–2 years of experience in data entry or documentation roles
• Preferably in a container port terminal or maritime operations environment
• Education:
• Secondary or Higher Secondary School Certificate
• Technical Skills:
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) for documentation and reporting
• Familiarity with CTMS or similar terminal systems
• Core Competencies:
• Strong attention to detail and accuracy in data handling
• Excellent organizational and time-management skills
• Ability to work under pressure and meet deadlines
• Language & Communication:
• Good reading and writing skills in English
• Basic knowledge of Arabic preferred
• Clear communication skills for coordination with agents and internal teams