Cargo Service Representative

Job Summary:

The Cargo Service Representative is responsible for supervising entrustment staff in preparing cargo for aircraft loading while ensuring safety through Dangerous Goods inspections and weight confirmations.

Duties/Responsibilities:

• Supervises entrustment company staff to ensure quality assurance is up to specified standards.
• Coordinates build up of pallets and containers with entrustment company staff in accordance with cargo regulations.
• Reconfirms final weights of pallets and containers.
• Oversees inspections by any related agencies such as Customs and Border Patrol, etc.
• Inputs final weights into the database to plan aircraft loading space allotment.
• Provides customer service for inquiries regarding outbound/inbound shipments.
• Creates reports and maintains inventory as necessary.

Required Knowledge, Skills & Abilities:

• Excellent English communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a fast-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and Google Workspace.
• Passing of Dangerous Goods (DG) Test.
• Passing of Training stipulated in the Cargo and Mail Training Manual.
• Passing of TSA Cargo Security Training.
• Must be able to obtain airport badge with US Customs clearance.

Education and Experience:

• High school diploma or equivalent.

Physical Requirements:

• Prolonged periods of walking and standing.
• Must be able to lift and carry up to 15 pounds.
• Must be able to travel occasionally.
• Must be able to work holidays and weekends.
• Must be able to work in unfavorable temperatures and loud environments.

Job Type: Full-time

Pay: $20.58 - $26.47 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Ability to Commute:

• Boston, MA (Required)

Work Location: In person