Cargo Telesales Agent

Job Purpose

dnata is one of the world's largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Cargo Telesales Agent you will promote all principal airline products / services for dnata and provide comprehensive sales support and information brokerage service (freight rates, flight details, bookings, inter line connections) to cargo agents to ensure the products are well promoted in the market.

In This Role, You Will

• Discuss safety concerns openly and report them to the concerned supervisor.
• Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follow day to day operations related to own job.
• Conduct/receive calls and follow up on the existing ones to identify new revenue opportunities and maintain existing accounts.
• Build and maintain relations with existing sales leads and decision makers by providing them with prompt and professional service.
• Work with sales team regularly to verify lead information, airline rates, schedules, capacity and feed back market data to ensure the accuracy and availability of data in a timely manner.
• Identify trends in customer inquiries to ensure that the required stakeholders are updated of the information.
• Ensure airway bill execution at Cargo Partners, thereby maximising revenue opportunities by selling of higher profit services.
• Revert promptly to the cases where pre flight customer inquiries are passed to the relevant dnata Cargo sections or to the airline feedback.
• Send out the required broadcast messages to all customers briefing them with the changes to any of the freight products under guidance from the sales team.
• Develop reports regularly which include information on the number of the outgoing calls, outcome purpose and follow up on list of opportunities.

Qualifications

• Experience in Cargo/Logistics and 10 years of schooling (O levels) or high school (A levels).
• 1 to 2 years of experience in Cargo and Logistics with an international airline, integrator or freight forwarder.
• Basic IT and computer literacy skills.
• English language skills.
• Basic communication skills.
• Proficient negotiation skills.
• Proficient safety awareness skills.

Salary & Benefits

Join us in Dubai and enjoy an attractive tax free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. Find out what it's like to live and work in our fast paced, cosmopolitan home city in the Dubai Lifestyle section of our website