Carrier Account Manager - LTL

C.H. Robinson is looking for a Carrier Account Manager to support our LTL & Last Mile team. In this role you will be focused on the growth and development of your carrier portfolio and secure capacity to ensure shipments move in accordance with customer expectations and/or to enable digital matching of equipment to freight. This role combines sales, account management, and operational execution to meet the transportation needs of the customer.

This role will be based in Eden Prairie, MN with 4 days in-office.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Capacity Procurement:

• Secures capacity by balancing a portfolio of committed capacity as well as placing outbound calls and taking inbound calls generated from load boards. Autonomously negotiates commitments with carriers for volume, lane, and/or rates in alignment with longer term and/or strategic business opportunities
• Develops alternative capacity such as drop trailer, dedicated capacity and multi-leg movements as well as traditional coverage
• Develops a deep understanding of carrier’s business, goals, preferences, capabilities, equipment and expertise to maximize the relationship, capacity utilization and carrier satisfaction
• Uses expertise and knowledge of the market and carrier preferences to source and provide capacity in both contractual and spot market environments

Execution:

• Matches capacity to shipments so that assigned and open-board freight moves in accordance with customer expectations
• Provides day-to-day problem resolution; identifies issues, determines the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
• Proactively posts available capacity, using complete and accurate details, to enable efficient matching of freight to equipment
• Utilizes and interprets carrier analytics and internal pricing tools to guide informed buying/negotiating decisions that are within cost parameters and at market rates
• Ensures shipment updates are recorded within expected parameters to meet customer visibility demands
• Continuously develops and/or sells booking automation through tools such as Book it Now and Auto Tender to support organizational automated booking goals
• Actively participates and partners with truckload service line on strategic procurement activities

Internal and External Relationships:

• Develops a diversified carrier portfolio. Maintains and grows relationships through regular phone calls, emails and/or face to face visits. Serve as their CH Robinson representative, sells products and drives automation
• Participates in and/or leads carrier account reviews either independently or with collaboration from their manager; evaluates current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
• Establishes contacts and builds relationships to form an internal network of resources comprised of commercial team members, service line partners, and operations teams

Quality:

• Automates carrier activities in accordance with company strategy. Accountable to learn and understand all automation tool options and keep abreast of industry changes or trends
• Ensures quality expectations are met on all executed shipments
• Complies with all internal trading rules

QUALIFICATIONS

Required:

• High School diploma or GED
• Minimum 1 year of carrier sales experience

Preferred:

• Bachelor’s degree from an accredited college or university
• Service-oriented disposition: Approaches their work, takes action and makes decisions in the best interests of the customer and carrier
• Meets quality expectations: Demonstrates an understanding of the importance of quality and executes their work accordingly
• Takes personal accountability and consistently demonstrates follow-through on the expectations of their role
• Has shown negotiation skills that reach outcomes that are mutually beneficial to the customer and carrier
• Thrives in a fast-paced, high-energy environment, has demonstrated the ability to manage their time to ensure role expectations are completed with quality and within required timeframes
• Strong relationship building skills: Builds positive relationships with internal and external stakeholders. Shares information and provides support to other team members to ensure collective success of the team and C.H. Robinson
• Has consistently demonstrated an adherence to community trading rules and behavioral expectations
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$48,000.00 - $75,800.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• • Prescription drug coverage

  • Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page