Case Management Assistant - female

About the Organisation

Inspire Pakistan is a non-governmental, non-profit organisation that implements community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.

Job Title

Case Management Assistant

Reporting to or/supervised by

Field Coordinator with parallel reporting line to the Senior Case Management Officer

Unit

Programme

Section

Protection

Duty Station

Field Office-Karachi

Purpose

The Case Management Assistant supports the delivery of quality, ethical, and survivor-centred protection case management services under Inspire Pakistan’s Case Management Pillar. The role focuses on identification, assessment, documentation, referral, and follow-up of Persons with Specific Needs (PSNs), including persons with disabilities (PWDs), individuals with physical or mental health conditions, chronic illnesses, survivors of protection risks, and other vulnerable individuals.

The position ensures that all case management processes are implemented in line with Inspire Pakistan and UNHCR Case Management SOPs, minimum protection standards, data protection requirements, and the Do No Harm principle, while contributing to the achievement of programme targets through accurate case tracking, coordination, and reporting.

Key Responsibilities

1. Case Identification & Assessment

• Identify individuals and households with specific protection needs through referrals, community outreach, and coordination with CBP teams.
• Support and conduct safe intake, screening, and detailed assessments of PSNs and PWDs under supervision.
• Ensure informed consent is obtained and documented prior to case recording or referrals.
• Flag high-risk, sensitive, or emergency cases immediately to the Senior Case Management Officer.

2. Case Management & Follow-Up

• Provide case management support in line with approved SOPs, including needs assessment, action planning, referrals, follow-up, and case closure.
• Develop, implement, and monitor individualised care, safety, or action plans in coordination with the Case Management team.
• Conduct regular follow-ups with beneficiaries and families to assess well-being, service uptake, and changing needs.
• Modify data sheets as required, based on follow-up findings and professional guidance.

3. Referral & Coordination

• Facilitate referrals to relevant service providers, including health, legal aid, psychosocial support, shelter, education, livelihoods, and protection services, using approved referral pathways.
• Coordinate with government departments (Social Welfare, Health, Education) and non-government service providers.
• Support coordination meetings and referral pathway updates at district and field levels.

4. Documentation, Data & Reporting

• Accurately complete and maintain case intake forms, assessments, referral forms, follow-up notes, and case closure documentation.
• Maintain confidential and organised hard and soft case files in accordance with data protection protocols.
• Enter and update case data accurately and timely using Kobo and data sheets.
• Support preparation of non-identifiable case summaries and internal reports for programme monitoring.
• Ensure all in-place M&E tools are utilised correctly and contribute to data quality and consistency.

5. Safeguarding, Ethics & Compliance

• Maintain strict confidentiality of all beneficiary information at all times.
• Adhere to safeguarding, PSEA, data protection, and Do No Harm principles.
• Immediately report safeguarding concerns, protection risks, or breaches of conduct through established reporting mechanisms.
• Ensure compliance with Inspire Pakistan policies, UNHCR requirements, and humanitarian principles.

6. Coordination & Team Support

• Work closely with Senior Case Management Officer, CBP Officers, interpreters, and programme staff.
• Participate in team meetings, case reviews, peer-to-peer learning, and capacity-building activities.
• Support orientation and coordination of Community-Based Protection Officers and volunteers on case management processes where required.

Other Duties

• Perform any other duties related to the position, as reasonably assigned by the Supervisor or relevant Head Programme unit, in line with programme needs and organisational policies.

Qualifications & Experience

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field.
• At least 1 year of experience supporting case management, protection, or social services, preferably in humanitarian or refugee settings.
• Basic understanding of protection principles and case management approaches.
• Experience working with vulnerable populations in urban or community settings.
• Ability to communicate effectively in English and relevant local languages (Pashto/Dari an asset)
• Proficiency in Microsoft Word and Excel

Policies & Compliance

• The position is governed by Inspire Pakistan’s policies, procedures, codes of conduct, and ethical standards. Compliance with organisational policies, safeguarding requirements, and donor regulations is a condition of employment.