Case Management Outreach Specialist

Description:

Case Management, a program of SWYFS, will provide systems navigation and trauma intervention activities for young people of color who have experienced racial profiling, racial bias, and either personally experienced or witnessed prejudice and bias in the legal system, maltreatment, and police brutality toward friends, family, and community members of color.

The Case Management Outreach Specialist is responsible for identifying, engaging, and supporting high-risk youth and young adults who are often disconnected from traditional service systems. This role blends proactive street/community outreach with intensive, person-centered case management. The primary goal for this role is to identify at-risk youth through a comprehensive outreach strategy and enroll them into the Case Management Program.

The focus population for this position is people of Black/African American/African Descent.

Essential Functions:

Program Implementation

• Conduct consistent outreach in community “hot spots”, schools, and courtrooms to identify and build rapport with eligible youth.
• Utilize a “meet-them-where-they-are" approach to build trust with individuals wary of institutional authority.
• Coordinate and collaborate with network-identified agencies, as necessary, to ensure youth are actively engaged in programs
• Develop and maintain working relationships with participating programs to ensure successful referrals and communicating with direct service
• Develop/implement appropriate goals and objectives using Individual Service Plans
• Maintain an active caseload of 5-10 participants each, follow-up with them regularly, provide support and resources, and monitor their progress towards ISP goals.
• Meet with participants weekly and conduct formal ISP reviews with participants every 90 days.
• Removes barriers and empowers participants to take control of their lives through building self-confidence, identifying and achieving personal goals, and connecting participants to available resources.
• Advocate for young adult and work with community/educational/support service agencies to overcome access barriers
• Support young people to develop their voice and advocate for themselves in mainstream systems.
• Provide in-depth systems navigation including education, immigration, legal, public benefits enrollment, housing, utilities, employment systems navigation, and basic and emergency assistance.
• Coordinate and facilitate support group as needed, including Aggression Replacement Training
• Collaborate with other network case managers as needed
• Maintain client confidentiality.
• Use standardized forms for intake and assessment to enroll young adult
• Provide age and culturally competent services
• Attend community meetings, case management meetings, and other meetings as needed
• Maintain cooperative working relationships with educational, social, legal, and health service agencies
• Maintain contact with youth to identify additional needs or barriers to service access; to provide support and encouragement; and to follow up to ensure connection with program.

Documentation and Performance

• Maintain compliance with documentation with the agency’s client database, ensuring all interactions are logged within 24 hours.
• Meet regularly with the Case Management team to coordinate services provided.
• Attend the monthly City of Seattle meeting
• Attend weekly case consultation and/or team meetings.
• Perform other duties as assigned by the Case Management Program Manager.

Requirements:

Minimum Qualifications

• Experience working effectively with diverse populations
• Experience providing referral, advocacy & case management services
• Valid WA State Driver’s license, proof of insurance and reliable transportation
• Clear driving record with no more than two moving violations in the last three years
• BA Preferred or equivalent work experience
• Computer skills required
• Must be willing to complete a Background Check and Fingerprinting
• Demonstrated ability to communicate in writing and verbally
• Demonstrated ability providing community outreach
• Demonstrated ability to utilize time management techniques to organize and prioritize
• Ability to be flexible and adapt to programming change
• Able to work evenings & weekends based on programming schedule

Other Requirements

• Maintain client confidentiality
• Provide age and culturally competent services
• Ability to meet deadlines
• Attend weekly case consultation and/or team meetings
• Attend other monthly meetings

Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Prolonged periods sitting at a desk and working on a computer.
• Frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stoop, kneel and crouch
• Must be able to lift up to 15 pounds at times.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring Timeline

March 16th - 29th - Applications are open

March 30th - April 3rd - Applications are process and first round of interviews scheduled

April 6th - 17th - First round of interviews

April 20th - 24th - Second round of interviews

April 27th - May 1st - Hiring decisions are made

May 4th - potential start date