Find The RightJob.

Clinical Case Manager

SALARY

$37.49 - $37.61 per hour

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

BENEFITS

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change!

LOCATION

Seattle, WA (In-Person)

JOIN OUR MISSION TO END HOMELESSNESS

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

ABOUT THIS ROLE

We’re looking for a Salesforce Administrator to lead the management, configuration, and optimization of our Salesforce environments—especially Salesforce Nonprofit Cloud (NPC). In this role, you’ll ensure data accuracy, streamline workflows, and support staff in using Salesforce to serve our residents and community more effectively.

You’ll collaborate across departments to turn operational needs into scalable, sustainable solutions—helping us make data-informed decisions while reducing reliance on external consultants.

PRIMARY RESPONSIBILITIES

Serve as the primary administrator for Salesforce Nonprofit Cloud and manage daily platform operations.
Configure objects, fields, flows, validation rules, and security settings to support housing and resident services programs.
Build and maintain reports and dashboards for leadership and funder reporting.
Ensure data integrity, conduct routine audits, and manage imports and updates.
Create and maintain users, roles, and permissions while enforcing data security standards.
Design and maintain automation using Salesforce Flow to improve efficiency.
Provide hands-on user support, training, and documentation to boost adoption and effective use.
Partner with IT, Resource Development, and program teams to translate business needs into Salesforce solutions.

KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
Strong hands-on experience administering Salesforce, ideally within Salesforce Nonprofit Cloud.
Solid understanding of Salesforce data models, security architecture, and declarative automation tools (Flows, validation rules, approval processes).
Ability to translate business needs into Salesforce configurations without over-customization.
Skilled in creating complex reports and dashboards to support operational and strategic decision-making.
Excellent problem-solving ability, attention to detail, and documentation discipline.
Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.

QUALIFICATIONS

Bachelor’s degree in Information Systems, Data/Analytics, Computer Science, or a related field—or equivalent combination of education and experience.
Experience as a Salesforce Administrator or in a similar CRM administration role.
Experience supporting users, managing data quality, and maintaining reporting in Salesforce.
Experience in nonprofit, human services, housing, or mission-driven organizations preferred.
Salesforce Administrator certification preferred (or ability to obtain within a reasonable timeframe).

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.

Similar jobs