Case Management Specialist

Schedule hours: M-F TBD (40 hours)

This position is responsible for:

Interviews, accepts, and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine most effective program plans; develops comprehensive program plan/goals and evaluates client's progress by conducting mentoring and counseling sessions with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment; ensures constant compliance with funding requirements.

Key Responsibilities:

Case Management Responsibilities (40%)

• Establishes unique, comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
• Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.
• Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.
• Completes and articulates discharge plans to clients exiting the program.
• Attends community meetings with representatives of other agencies in order to educate them about the program, make client referrals and maintain awareness of client's progress.

Social Services Responsibilities (35%)

• Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records client’s disposition and other pertinent information such as income, expenses, and family and work history; assists clients in completing applications for assistance; photocopies picture identification cards, payroll statements, utility bills, etc. Records the four last numbers of the client’s social security card numbers.
• Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Family Store or Food Pantry for assistance.
• Locates and arranges temporary housing for eligible clients; contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords to arrange and process financial assistance.
• Assists eligible clients needing transportation assistance based on medical or relocation needs; arranges transportation through bus-line and contacts family members, friends, churches for assistance.
• Serves as liaison to other agencies to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
• Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
• Educates parent on required documents needed to enroll children in local schools/childcare; assists parent in obtaining necessary records; assists parent in enrollment process.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.
• Assists clients in locating/securing affordable housing; works closely with client to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; conducts routine inspections of living quarters and grounds.
• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Data Entry and Reporting Responsibilities (15%)

• Receives, reviews, and verifies information for keypunching into the computer database to ensure appropriate information is present and complete; re-directs items with incomplete or inaccurate information.
• Sorts, codes, and categorizes information to be entered into the computer; reviews computer files for duplication or pending notices.
• Inputs and logs data into a computer terminal in order to create new files or to update existing files; proofs reports for accurate descriptions and to ensure information is complete and in balance.
• Ensures all data entry functions are performed in an accurate, complete, and timely manner; ensures compliance with established deadlines; ensures the confidentiality and integrity of computer information.
• Searches, retrieves and references information from computer database.
• Prints, photocopies and files information, cards, labels, and reports on a regular basis; ensures that items are filed in an organized manner for quick retrieval and reference.
• Enters data for each client daily; updates client’s status characteristic, type and number of services received during the quarters; enters data daily for each client who has been discharged from treatment program for any reason.
• Enters project-level information, status of clients during a given quarters, clients on the waiting list and clients admitted and exited.
• Enters information pertaining to assistance received in social services such as food vouchers, clothing vouchers, seasonal assistance, etc.; and when funding is available rental and utility assistance.
• Completes all data entry and maintains statistics for all programs.

Administrative Responsibilities (10%)

• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS).
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Prepares case presentations for the supervisor; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed.
• Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the bookkeeper and Social Services Manager as appropriate for submission to grantor.

Other Responsibilities:

• Conducts tours of the program facility for outside agencies as requested.
• Assists in developing and revising the service policy manual.
• Assists with community services as needed.
• Assists in performing social service work for special or seasonal projects.
• Performs other duties as assigned.

Physical Requirements:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to think clearly and quickly to maintain control of client caseload.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions:

Work is performed in a shelter environment where there may be exposure to physical health risks and unsanitary conditions. Work involves driving a vehicle to off-site meetings and home visits where there may be physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field,

and

Three years of progressively responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Current Gov’t issued I.D., Passport, and / or state issued Driver’s License.

Equal Opportunity Employer: Veterans I Disabled