Case Manager

Bilingual Case Manager – Personal Injury (Pre-Litigation)

Are you a detail-obsessed case manager who thrives on guiding injured clients through complex claims while keeping every file on track and every client informed?

We’re seeking an experienced Bilingual Case Manager / Legal Assistant to manage a portfolio of Texas personal injury cases from intake through settlement. This is a hands-on, client-facing role for someone who takes pride in precision, empathy, and accountability — not just checking boxes but helping real people move forward after serious accidents.

What You’ll Do

• Manage a full caseload of pre-litigation personal injury matters, ensuring each case progresses smoothly from intake through resolution.
• Open and manage insurance claims (third-party, first-party, UM/UIM, PIP, health, and Medicare).
• Draft and proof key correspondence, including letters of representation, settlement demands, and client updates.
• Coordinate with medical providers, insurance adjusters, and repair facilities to obtain records and resolve property damage issues.
• Track case milestones, manage deadlines, and maintain accurate documentation using case management software (Filevine or similar).
• Serve as the main point of contact for clients, providing consistent updates and compassionate guidance.
• Support attorneys in preparing settlement packets, exhibits, and case summaries.

What We’re Looking For

• 2–5 years of experience in Texas personal injury case management (pre-litigation required).
• Strong understanding of insurance coverages, liability, and medical treatment processes.
• Bilingual fluency in English and Spanish — essential for client communication.
• Exceptional organization, written communication, and time management skills.
• Proficiency with Microsoft Office and Adobe; Filevine or ProDoc experience preferred.
• A proactive, trustworthy professional who can work independently and deliver with minimal supervision.

Why Join This Team

• Impact: Every day you’ll make a direct difference for clients during one of the most stressful times in their lives.
• Culture: A close-knit, client-first team that values integrity, empathy, and precision.
• No drama, no micromanagement — just accountability and pride in doing great work.
• Growth: The firm is expanding, offering long-term opportunities for professional development.
• Compensation: Competitive hourly pay of $18–$24/hr (depending on experience), with overtime paid at time-and-a-half.
• Benefits: 100% employer-paid medical, dental, and vision insurance after 90 days, 13 paid holidays, and increasing PTO with tenure.
• Schedule: Full-time, Monday–Friday, on-site in San Antonio, TX.

Who Thrives Here

• You’re the kind of person who feels a genuine responsibility for your cases. You like things done right and on time.
• You take pride in helping people — and you’re disciplined enough to stay focused when no one’s watching.
• You don’t just want a job; you want a team that trusts you to perform at a high level and values what you bring.

If you’re ready to join a team that rewards initiative, integrity, and excellence — we’d love to meet you.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Pre-litigation Texas PI case management: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• San Antonio, TX (Required)

Ability to Relocate:

• San Antonio, TX: Relocate before starting work (Required)

Work Location: In person