Case Manager

Job Overview
We are seeking a dedicated and compassionate Case Manager to join our dynamic team, committed to empowering individuals and families through personalized support and resource coordination as part of our workforce team. In this vital role, you will serve as a guiding partner, helping clients navigate complex social systems, access essential services, and achieve their training and employment goals. Your proactive approach and empathetic communication will foster trust and promote positive outcomes across diverse populations, including those facing economic development challenges, child welfare concerns, or housing instability. This position offers an exciting opportunity to make a meaningful difference in people's lives while working in a fast-paced, supportive environment.

Duties

• Assist and encourage clients to access the social services needed, including, but not limited to, medical care, financial wellness, housing, and access to available community resources.
• Conduct initial comprehensive assessment of clients' needs and support systems and develop a comprehensive, individualized service plan and coordination of the services required to address the identified needs
• Schedule client appointments with partner agencies, clearly communicate details to clients, and document all follow‑up to ensure applications and tasks are completed on time.
• Provide ongoing support to participants after enrollment by monitoring attendance, engagement, and progress, and helping address any challenges that may affect participation.
• Assist participants while they are in class by helping resolve issues related to attendance, scheduling, childcare, transportation, documentation, or other personal circumstances, working closely with instructors and program staff.
• Coordinate referrals to HRA and other public benefit offices, helping clients gather and prepare the paperwork needed to access services.
• Maintain accurate and up‑to‑date case files and participant records to support billing, audits, and reporting requirements.
• Work closely with instructors to track participant progress and step in early when someone needs additional support.
• Build and maintain relationships with community partners to expand the supportive services available to participants.

Requirements

• Bachelor's degree in education, social work, sociology, or related field required. --Candidates who are in the process of completing their degree may be considered, provided appropriate documentation of academic progress and enrollment. --
• Bilingual- Spanish required. Must be fluent speaking, writing, and reading both English and Spanish.
• Minimum of two years of work experience in social services, case management, and related field.
• Experience working in low-income communities, schools, and/or community-based organization (nonprofit).
• Clear and significant experience connecting clients with needed services.
• Attention to cultural competence in all manner of family and community engagement.
• Proficient in Microsoft Office and other online tools.
• Ability to thrive within a fast-paced, results-driven environment and work on multiple projects simultaneously and effectively
• Proven experience in workforce, social work, or related fields .
• Excellent communication skills with the ability to motivate clients through motivational interviewing and empathetic listening.
• Ability to handle sensitive situations with professionalism and maintain confidentiality at all times.
• Strong organizational skills to manage multiple cases efficiently while ensuring thorough documentation of all client interactions.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person