Case Manager

Overview

Our mission is simple: connect families to the help they need quickly and respectfully.

Position Summary

The Case Manager focuses on screening clients for needs, navigating them to services, and advocating on their behalf to ensure successful outcomes.This role is ideal for someone who enjoys working directly with people, solving real-life problems, and coordinating services across multiple organizations.

Core Responsibilities

1. Screening Conduct social care screenings and intake interviews Identify needs related to food, housing, transportation, utilities, childcare, and essential goods Determine eligibility for community programs and benefits Document screening results clearly and accurately---

2. Navigation Connect clients to appropriate services and community resources Assist with applications for SNAP, HEAP, housing programs, and local assistance Coordinate services with hospitals, DSS, schools, and community partners Track referrals and follow up until services are received---

3. Advocacy Advocate for clients when barriers arise Help clients communicate with agencies, landlords, healthcare providers, or service programs Ensure clients understand their rights and available services Support clients in building long-term stability and independence---*

4. Client Support & Follow-Up Maintain regular contact with clients Monitor progress toward care goals Adjust service plans when needs change Provide encouragement and practical guidance-

5. Documentation Maintain accurate case notes and records Track outcomes and referrals Protect client confidentiality

Qualifications

Strong interpersonal and listening skills

Organized and detail-oriented

Reliable transportation for local visits

Compassion for diverse populations

Preferred

Experience with Medicaid or low-income populations

Bilingual (Spanish) helpful for local outreach)

Skills

Problem-solving mindset

Strong communication and advocacy skills

Ability to manage multiple clients

Familiarity with community resource systems

Basic computer and documentation skills

Pay: $20.00 - $25.00 per hour

Work Location: In person