Case Manager

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.

At NAICA, we’re committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people’s lives.

Title: Case Manager

Location: New York Metropolitan Area

Reports to: Case Manager Supervisor

Pay Range: $24.37 - $26.37 per hour (effectively $45,000 - $48,000 per year)

FLSA Status: Non Exempt

Status: Full-time (35 hour per week)

Role Summary: We are seeking a compassionate and dedicated Case Manager to join our team. The successful candidate will provide a comprehensive range of on-site, person-centered, and strengths-based services to a caseload of approximately 20-25 clients. Your primary objective will be to empower individuals to lead fulfilling lives within the community. As a Case Manager, you will play a pivotal role in client counseling, intakes, case management, and providing essential aftercare services. Collaborating with colleagues is key to meeting the diverse needs of your caseload and achieving program success while aligning with NAICA's core purpose, values, and vision.

Primary Job Responsibilities/Duties:

The Case Manager's role encompasses, but is not limited to:

• Conducting initial intake assessments and promptly addressing critical needs.
• Utilizing assessment tools, such as CARES, to identify support service requirements and make immediate referrals.
• Orienting clients to the shelter program, its requirements, and potential consequences.
• Developing Independent Living Plans (ILPs) in coordination with other Social Service providers, ensuring the delivery of comprehensive support services.
• Assisting non-working clients in accessing Public Assistance.
• Completing psycho-social assessments within the first 30 days of intake.
• Monitoring and tracking client progress.
• Empowering clients to actively participate in their own planning and goal setting.
• Conducting regular meetings with clients (weekly/bi-weekly or as needed).Referring clients for job development opportunities if appropriate.
• Connecting clients with suitable resources to help them achieve their goals.
• Meeting with clients to address challenges, successes, and strengthen their capacity for long-term self-sufficiency.
• Maintaining thorough client files, documenting conversations, warnings, and progress reports, while preserving confidentiality.
• Reporting critical incidents immediately to the Site Director/Director of Social Services.
• Collaborating closely with other Housing Specialists and Employment staff to identify client readiness for employment and housing.
• Treating all clients, visitors, and employees with kindness, respect, and dignity.
• Serving as an advocate for clients when necessary.
• Providing periodic case management and counseling, extending one year beyond the client's departure.
• Establishing and nurturing connections with other programs and units within the organization to facilitate inter-agency referrals.
• Escorting clients to housing viewings, DHS or HRA appointments as required.
• Facilitating suitable housing placements for clients.
• Ensuring that case notes are completed within 24 hours after client meetings.
• Offering support as a substitute for other staff when needed.
• Performing general clerical duties.

Physical Requirements:

• Ability to walk, stand, kneel, crouch, and bend over.
• Ability to lift, reach, and handle objects weighing up to 25 pounds.
• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:.

• Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
• May be required to work on or during evenings, weekends, and holidays.

Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or a related field with at least 2 years of direct social service experience.
• Associate degree in human services or a related field with a minimum of 4 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service experience.
• Exceptional interpersonal skills, with the ability to balance compassion and firmness while always maintaining confidentiality.
• Proficiency in navigating community resources.
• Strong problem-solving abilities, decision-making skills, conflict resolution expertise, and active listening.
• Capacity to remain composed in crisis situations.
• Demonstrated ability to collaborate effectively with diverse groups.
• Proven capability to manage multiple tasks efficiently under pressure.
• Outstanding organizational skills, attention to detail, and efficiency.
• Possessing maturity, integrity, and sound judgment.
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

Competitive Benefits Package

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer

While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.