Case Manager

Scope of Work: The Case Manager provides comprehensive case management services to a broad spectrum of persons living with HIV/AIDS and their families. The Case Manager supports clients in accessing medical care and supportive services. The Case Manager position is a full-time/40 hours per week, non-exempt position reporting to the Case Management Coordinator. The hours are Monday to Friday, 8:00 am to 5:00 pm. Duties include but are not limited to:

Functional Responsibilities:

• Provide a range of client-centered services to support persons living with HIV/ AIDS in obtaining or maintaining primary medical care and housing through:
  • Initial assessment of service needs including Self-Sufficiency Matrix and Acuity Scale.
  • Complete the Vulnerability Index- Service Prioritization Decision Assistance Tool (VI- SPDAT) for clients requesting housing.
  • Development of a comprehensive, individualized service plan.
  • Coordination of services required to implement the plan.
  • Client monitoring to assess the efficacy of the plan.
  • Periodic re-evaluation and adaptation of the plan as necessary; and
  • Client-specific advocacy and/or review of utilization of services.
• In collaboration with the client, develop a goal plan, which outlines goals that address transition needs for potential housing program clients and long-term housing stability needs of housing program clients in their residence.
• Support clients in meeting identified needs.
• Actively participate in weekly group supervision meetings.
• Conduct home visits to assess and support clients and/or identify unmet needs and institutional visits as applicable.
• Attend and participate in treatment team meetings with medical providers and network with other agency and community service providers to secure appropriate, quality services for agency clients. Monitor and note medication adherence and treatment compliance.
• Maintain timely and accurate documentation of all client contact.
• Serve as member of Care Services department, working in close coordination with the clinical and housing teams.
• Attend agency staff meetings.
• Comply with SAAF employment and quality assurance policies and procedures.
• Perform other tasks as assigned.
• Obtain a minimum of 10 hours per year of continuing education/training directly related to case management.

Minimum Qualifications:

• Appropriate fingerprint clearance through the Arizona Department of Public Safety (paid for by SAAF)
• Bachelor’s degree in social services, education, health, or related field; or one year of work or direct client/participant volunteer experience in a human service setting.
• Proficiency with Microsoft Office.
• Must have access to reliable transportation, a valid Arizona driver’s license, insurance and a driving record that will be supported by SSAF’s liability insurance provider.

Preferred Qualifications:

• Knowledge of HIV/AIDS issues.
• Two years of case management experience working with people with substance abuse and/or mental health issues.
• Knowledge of supportive housing programs and issues related to homelessness.
• Experience working with Tucson human service providers.
• Effective oral and written communication skills.
• Proficiency with database systems.
• Strong organizational skills.
• Capable of problem solving and working independently.
• Excellent interpersonal skills, sensitivity to cultural and personal diversity.
• Bilingual (English/Spanish)

Working Conditions/Physical Demands: Operating in a professional office environment requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling, and pushing. Requires the ability to use standard office equipment such as scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires travelling on occasion as needed between SAAF campuses and other locations including client homes.

Physical Requirements:
This job is a sedentary job, as defined by the Social Security Administration, CFR.
CFR 404.1567 Physical exertion requirements:

(a) Sedentary work: Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally.