Case Manager

About the Organization

Senior Resource Association (SRA) is a 501 (c)(3) non-profit organization that provides services to support and advocate for independence and dignity of older adults throughout Indian River County. Our organization was established in 1974 to provide services and programs that promote an active, healthy, and independent lifestyle for older adults. We provide and manage the Meals on Wheels of Indian River County programs, Adult DayAway programs, In-Home Services, and Transportation for seniors and their families. With two locations in Vero Beach and Sebastian, SRA operates the only state-licensed Adult DayAway programs in the County. Our goal is to keep seniors healthy and in their own homes for as long as safely possible. Due to memory loss, brain injury, food-insecurity, and/or lack of socialization, all families have a special need for their loved one that leads them to Senior Resource Association. SRA is recognized as the lead agency in Indian River County for homebound and community-based services for seniors and adults aged 18 and older.

In addition, SRA is the county-designated public transportation provider. Our fixed-route buses provide service along 15 routes throughout Indian River County, and part of St. Lucie County. Our demand-response service picks up the elderly and disabled at their specified origination point and takes them where they need to go in the community.

Senior Resource Association is an Equal Opportunity Employer and is committed to providing a workplace that is non-discriminatory and affords equal treatment to all and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more details, visit www.SeniorResourceAssociation.org.

Primary Function:

Under some supervision, assess individual situations and identify appropriate actions in order to maintain or improve the health, family, social or medical status while the individual remains in the least restrictive environment. Manage and perform follow up interaction with clients to ensure adherence and compliance of eligible programs and services. Work collaboratively with related governing agencies to uphold the privacy, dignity and safety of seniors, their family and caregiver.

Principal Responsibilities:

These are examples of the type of work performed. Management reserves the right to add, modify, change or rescind work assignments as needed

• Maintain and apply current knowledge of governmental regulations required for senior programs
• Advocate client’s best interest in formal service delivery system
• Knowledge of local county and area resources
• Ensure services are delivered according to program regulations and are of the quality and quantity to produce desired outcomes
• Coordinate formal and informal services rendered and serve as a link between acute and long-term care service providers
• Assist clients in maintaining or improving self-sufficiency and function while helping to protect from abuse, neglect and exploitation
• Understand long and short-term goals; prioritize to ensure completion of department work in an accurate and timely manner
• Develop and maintain accurate and appropriate documentation on each client, as well as case load
• Interact accurately and appropriately with client’s caregiver and family
• Consult with Senior Support Services Manager and/or Director of Case Management for guidance on unique client situations
• Share experience with Case Manager colleagues, Administrative Staff and/or Volunteers to enhance team environment
• Prepare reports as needed and respond to CIRTS, i.e. validate or correct when needed to ensure appropriate output measures

Knowledge, Abilities and Skills:

• Ability to communicate effectively in both English and Spanish, required to support Spanish speaking clients/caregivers
• Project and time management
• Knowledge of procedures to lead and/or direct others during emergency, unusual and/or stressful situations
• Interpersonal skills and effective work relations for performing role across, within and beyond SRA
• Quality customer service; role model for others
• Timely and accurately communication (listening, written, verbal)
• Professional representation of SRA and/or related agencies
• Maintain confidentiality as an extension of management
• Office and computer skills
• Computation and math
• Participate in SRA teams, committees, meetings, training and special events

Other Job Characteristics:

• 50% work is performed in an office environment: 50% outside the office
• 50% travel
• Sitting, lifting and bending

Education / Experience:

• Associate's degree in social work, Psychology, Counseling, or a related field required.
• Minimum of two (2) years of experience in social work, social services, aging programs, or a related field preferred.
• Must successfully complete Level 2 background screening through Florida’s Care Provider Background Screening Clearinghouse and maintain eligibility with the Department of Elder Affairs (DOEA): https://info.flclearinghouse.com