Case Manager

Position Title: Case Manager/Transition Facilitator

Department: Adolescent Skills Center

Reports to: Program Director

Location: On-site; Bronx, New York 10459

Schedule: Full Time; Monday-Friday

Pay Range: $29.23/hr - $34.83/hr

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

Deliver high-impact, strengths-based, youth-focused services that empower youth and young adults to make informed decisions and build the skills needed for long-term independence. This role partners closely with participants to advance social-emotional growth, stabilize immediate needs, and improve measurable outcomes through consistent engagement, coaching, and coordinated care.

Adolescent Skills Centers (ASC) exist for young people ages 16 through 22 who are navigating emotional and behavioral challenges and want a real path toward work, stability, and purpose. For many participants, the right mix of support, structure, and opportunity can be genuinely transformative. ASC provides a safe, collaborative environment across NYC’s boroughs where youth can explore their potential, build confidence, and move toward independence at their own pace.

Using a trauma-informed, strengths-based approach, staff center each participant’s goals while helping them prepare for meaningful employment through supportive educational services, skill-building, and practical work experiences, including paid internship opportunities. We meet youth and families where they are in their journeys, and we stay focused on what matters most: progress that is tangible, empowering, and sustainable.

Duties/Responsibilities:

• Complete assessments, service plans, facilitate groups, provide crisis intervention, counseling and conflict resolution and accompanying youth to health and mental health appointments, conduct home visits as necessary.
• Assists youth with securing essential documents (i.e. social security cards, working papers, picture ID’s etc.) in addition to concrete services and providing referrals and linkages to health, mental health, substance use, preventive and other support services.
• Meets for regular supervision to discuss issues and concerns with caseload and provide suggestions and resolutions; reports and documents all incidents to immediate supervisor within 24 hours.
• Participates and attends meetings/seminars/trainings for professional development and skill building.
• Responsible for accurate caseload entries and other assigned record keeping
• Maintains professionalism as it relates to dress, time management and culture.
• Provides counseling for youth and young adults and their families to foster support
• This does not limit the assignment of duties relevant to the position as assigned by supervisor.

Required Skills/Abilities:

Decision Making:

• Identifies multi-faceted problems affecting achievement of individual goals and provides solutions.
• Decisions have minor organizational impact that may require consultation with internal and external stakeholders regarding issues, possible solutions and implementation of alternatives.
• Analyzes and interprets issues, realigns responsibilities, commits resources and proposes alternative solutions.
• Implements solutions for minor projects after approval; held accountable if no action is taken.
• Multi-factor decision- making requiring research and analysis, subject to supervisory guidance.

Scope of Responsibility/Accountability:

• Manages programs/projects, creates and implements work plans and objectives.
• Monitors and evaluates interim results and develops contingency plans if objectives are off track.
• Performance is reviewed by director level and above.

Managing/Directing Work (if applicable):

• Interprets standards, communicates constructive feedback and guides others in developing their capacity to perform more effectively.
• Participates in planning and implementing small- scale work activities and contributes to evaluation of results for assigned objectives.
• Manages their own task list with minimal supervision.

Required Qualifications:

• Requires a Bachelor’s degree in Social Work, Psychology or a related field of study
• Masters of Social Work, Mental Health Counseling, Psychology or a related field a plus but not required.
• Minimum of 1 year experience providing case management to youth and their families
• Excellent organizational, communication and computer skills
• Experience writing progress notes, managing case files, and providing counseling and conflict resolution
• Proficiency in using Microsoft Office Suite, Google Suite, and navigating a desktop computer

Physical and Sensory Requirements:

• Must be able to remain in a stationary position constantly, using standard office equipment including a computer, keyboard, and telephone
• Must be able to respond to telephones and other auditory stimulation
• Must be able to occasionally move about inside the office to access file cabinets, copy machines/printers, etc.
• Must be able to constantly operate a computer and other office productivity machinery, such as a copy machine/printer
• Must be able to constantly communicate with program participants, service providers, and colleagues and exchange accurate information

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.