Case Manager

About PLN

Founded on Skid Row in 1980, Para Los Niños (PLN) partners with more than 10,000 children, youth, and families each year through integrated education, wellness supports and advocacy, addressing individual and systemic barriers to create pathways to success. In addition to operating early education centers, charter elementary and middle schools, youth workforce development sites and family services, PLN is the only children’s mental health provider in the Skid Row neighborhood. PLN's community transformation work brings together community members, community-based organizations, city and county agencies, elected officials, and businesses to tackle issues that impact PLN families. Ninety-three percent of families served by PLN live in areas with the highest levels of food insecurity and homelessness in L.A. County.

Position Overview

Under the supervision of the Family Preservation Clinical Coordinator, the Case Manager provides comprehensive family assessments and delivers in-home, strengths-based services to families enrolled in the Family Preservation Program. This role partners closely with families and a multidisciplinary team to develop and implement individualized service plans that promote child safety, family stability, and overall well-being. All services are delivered in alignment with best practices and contractual requirements set forth by the Department of Children and Family Services (DCFS).

Duties

• Conducts in-home visits to assess family needs, build rapport, and support clients in achieving established case plan goals.
• Collaborates with multidisciplinary team members and clinical supervisors to develop, implement, and monitor individualized service and treatment plans.
• Co-facilitates case conferences to review client progress, address barriers, and adjust interventions as needed.
• Connects families to community-based resources and supports that enhance family functioning and strengthen parenting capacity.
• Establishes and maintains respectful, culturally responsive relationships with children and families from diverse backgrounds.
• Maintains accurate, up-to-date client records in compliance with agency policies and regulatory standards.
• Completes all required documentation in a timely manner, including Family Assessment Forms (FAFs), weekly progress notes, monthly reports, and discharge summaries.
• Ensures strict adherence to confidentiality standards in accordance with state laws and agency guidelines.
• Participates in required staff meetings, trainings, supervision sessions, and professional development opportunities.
• Engages in weekly individual and group supervision to support professional growth and service quality.
• Fosters strong, collaborative relationships with internal staff and external partners.
• Contributes to Quality Assurance (QA) and Continuous Quality Improvement (CQI) efforts to enhance program effectiveness and outcomes.

Knowledge, Skills, Abilities, and Other Characteristics

• Bachelor's degree in in social work, psychology, sociology, counseling or related field from an accredited college or university.
• One year of case management experience, foundational knowledge of human development and family dynamics desired. Academic training may be substituted for a portion of the experience.
• Knowledge of child abuse/crisis intervention techniques.
• Strong written and oral communication skills in English and Spanish are required, and we celebrate linguistic diversity, valuing the unique perspectives and strengths that multilingual team members bring to our organization.
• Utilizes Microsoft Office Suite and other business systems to perform daily administrative functions, including data entry, document management, and professional correspondence.
• Travel Requirements: Up to 75% within Los Angeles County requiring a valid driver's license, personal vehicle, and automobile insurance.

Physical Requirements

To perform this job the individual must be able to carry out all essential functions satisfactorily.

Reasonable accommodations may be made to enable qualified individual with disabilities to perform the essential functions of the job.

• Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend.
• Must be able to speak and hear well.
• Good vision is imperative.
• Occasionally required to stoop, kneel, crouch or crawl.
• Employee will be required to lift and/or move up to 25 pounds without assistance.
• TB test clearance to be renewed every two years.
• Verification of Immunizations required by the California Department of Health (Pertussis, Measles and Influenza).

This job description does not encompass all essential functions and responsibilities. Para Los Niños reserves the right to modify or add to the typical duties of a position at any time.

Expectations for All Para Los Niños Staff

Candidates for employment at Para Los Niños, regardless of position, will consistently demonstrate the following:

• Unwavering belief in and commitment to fulfill the mission of Para Los Niños.
• Deep commitment to the success of all PLN students and families.
• Commitment to excellence and high standards -- for self, students, and colleagues.
• Continuous learning by engaging in reflection, self-assessment, and individual professional development.
• Use of data to inform decisions and drive continuous improvement.
• Ability to thrive as a member of a collaborative team.
• Self-motivation and initiative with solutions-oriented disposition.
• Belief in and ability to develop respectful relationships with families and children informed by the students’ cultural and socioeconomic characteristics.
• Excellent oral and written communication skills.
• Ability to effectively handle challenging situations.
• Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new technology and approaches.
• Regular, punctual attendance and professional appearance.

Para Los Niños is an Equal Employment Opportunity Employer

It is the established policy of Para Los Niños (PLN) to provide equal employment and advancement opportunities to all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. PLN also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.