Case Manager

THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE
The DHRC Case Manager is responsible for providing comprehensive case management services to individuals and families in need of supportive services, and community resources. This role focuses on assisting clients in achieving stability and self-sufficiency by creating individualized service plans, connecting them to essential resources, and offering ongoing support.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Client Services and Case Management

• Provide immediate support and intervention during client crises.
• Develop safety plans and connect clients to emergency services when necessary.
• Conduct regular monthly assessments with clients to ensure they are receiving the necessary assistance and support.
• Collaborate with the workforce and other case managers.
• Collaborate with supervisor to resolve complex issues and create comprehensive plans.
• Able to prioritize multiple client needs in a fast paced environment
• Collaborate with internal and external case managers and supervisors to ensure clients receive all possible services, resolve complex cases, and develop creative solutions to challenges.

Resource Coordination and Support Services

• Maintain up to date knowledge of available community resources and programs.
• Mediate issues with clients that threaten their self sustainability.
• Assist clients in developing and maintaining budget plans to ensure stable self reliance.
• Provide guidance on financial literacy, budgeting, saving and debt management.

Documentation and Reporting

• Maintain accurate and comprehensive case notes, documenting client status, progress, assessments, service engagement and any relevant correspondence.
• Complete necessary forms and reports following established procedures.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into salesforce within 1 business day of client interaction.
• Ensure shared spreadsheets are updated within 1 business day of any changes.
• Prepare and submit weekly success stories to supervisor, marketing and grants manager.
• Performs other related duties consistent with the scope and purpose of the position.

REQUIRED SKILLS AND ABILITIES

• Communication: Strong verbal and written communication with clients, employers, and team members
• Problem Solving: Ability to address complex client needs and develop tailored plans
• Organizational Skills: Ability to manage multiple clients, maintain records, and meet deadlines
• Collaboration: Ability to work effectively with case managers, employers, and partners
• Conflict Resolution: Ability to resolve client and workplace related issues
• Advocacy: Ability to advocate for underserved clients
• Cultural Competency: Ability to work effectively with clients from diverse backgrounds
• Case Management Systems: Proficiency in using client management systems to document case notes, track referrals, and maintain program compliance
• Data Tracking: Ability to perform accurate data entry and track program metrics
• Service Planning: Ability to reevaluate service plans and adapt strategies to improve client outcomes
• Resource Navigation: Knowledge of community resources to address barriers and provide appropriate referrals
• Financial Guidance: Ability to use budgeting tools to support client financial planning
• Technical Skills: Proficiency in Microsoft Office Suite Word, Excel, PowerPoint and Google Workspace including Gmail, Drive, Docs, Sheets, Slides, Google Meet and Calendar
• Crisis Response: Ability to provide crisis stabilization and rapid response
• Professional Standards: Ability to demonstrate professionalism, teamwork, accountability, and a trauma informed approach

EDUCATION AND EXPERIENCE
Minimum Qualifications

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience in workforce case management
• Minimum 2 years of Non Profit experience
• Minimum 3 years of experience in case management, social services, and community outreach
• Experience working directly with diverse populations, including vulnerable or at risk individuals
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty days of hire due to required participation in food distribution events.

Preferred Qualifications

• Relevant certifications in case management and conflict resolution
• Knowledge of employment related issues, housing programs, and health resources
• Familiarity with housing services, wrap around programs, and self sufficiency initiatives
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self reliance

WORK SCHEDULE AND CLASSIFICATION

• This position is full time, requiring approximately 40 hours per week
• The standard work schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. Occasional Saturday coverage may be required based on business needs, with hours of 8:30 a.m. to 5:00 p.m.
• This role is classified as non-exempt under the Fair Labor Standards Act

TRAVEL REQUIREMENTS
If the position requires travel to perform essential job duties, the employee must maintain a valid driver's license and meet the organization's insurability requirements. Reliable transportation is required to fulfill travel related responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to lift and carry up to 50 pounds as needed.
• Comfortable working in both office and community-based settings, including occasional outdoor exposure.
• Ability to operate office equipment, computer systems, and telephone.

EQUAL OPPORTUNITY EMPLOYER
The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

DON'T MEET EVERY REQUIREMENT? LET US DECIDE!
Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.