Case Manager

General Purpose

As part of our commitment to welcoming top talent, we’re proud to offer a $4,000 signing bonus to the selected candidate(s) for this role. More details will be provided during the hiring process.

The Case Manager will provide collaborative, client-centered case management with Commerce City community members, focused on assessing needs, developing care plans, facilitating access to appropriate services, and monitoring goal progress. Will build and maintain a resource guide and be responsible for community collaboration in order to best facilitate wrap-around services. May serve as a liaison or assist with scheduling appointments, completing paperwork, securing referrals, and establishing long-term care.

Essential Duties & Responsibilities

Essential Duties & Responsibilities

The following duties may be executed in-person on scene, on the phone/video conference, in-person in the community, or at the police headquarters or a substation.

• Evaluate client needs through the use of a biopsychosocial to identify pressing problems and to establish goals.
• Create client led individualized care plans with measurable goals and objectives.
• Coordinate and facilitate service delivery through scaffolding of skills, referrals, and advocacy
• Maintain records of service, client progress, and interventions use.
• Support co-responders and patrol in service delivery
  
  

Minimum Qualifications

A bachelor’s degree in social work, psychology or closely related degree from an accredited program. Bilingual preferred.

One year or more experience in clinical social work, co-responder experience, victim advocacy, or therapy, including experience working with moderate to severe and persistently mentally ill and at-risk populations, community networking and resource delivery. Experience working and collaboration with law enforcement and/or criminal justice officials. Previous shift work experience preferred. Case management experience to support more than one co-responder.

Must obtain CPR and First Aid certification within the initial probationary period. Must possess a valid Colorado Driver's License. Must be at least 21 years of age. Must successfully complete the initial probationary period and training.

Knowledge In

• Community resources, while continuing to build an up-to-date network of available community resources.
• Modern office practices and procedures
• All applicable federal, state and local laws, regulations, statutes and ordinances relating to the position and the department
• Criteria and procedures for emergency mental health holds within the State of Colorado
• HIPAA regulations as it applies to mental health information and record collection, retention, and release within crisis situations and follow-up
  
  

Skillin

• Understanding and professionally responding to customer needs
• Operation of computers and applicable software, printers, copiers, and telephone
• Handling sensitive issues with tact and diplomacy
• Strong verbal and written communication skills used to explain care plan to the client, their family and friends as well as to the professionals associated with the client’s case
  
  

Ability To

• Show compassion and relate to culturally diverse clients and their varying needs
• Maintain regular punctual attendance
• Speak motivationally and encouragingly to clients to follow their care plans
• Listen well and communicates clearly, verbally and in writing with various audiences and through various channels
• Organize activities in order to complete tasks in accordance with priorities, address multiple demands, or meet deadlines
• Uncover important and relevant information about a situation through conversation, questioning, or discussion while maintaining a high level of confidentiality
• Concentrate on several tasks without getting distracted
  
  

Equipment Used, Work Environment and Physical Activities

• Driving: Drives a city or personal vehicle in the normal course of business
• Office Equipment: Daily use of computer, keyboard, copier, scanner, printer, calculator, phone (desk & cell), camera, and electronic diagnostic equipment. Daily use of software programs including Microsoft Office Suite, Outlook, Word, Excel
• Other Equipment: Occasional use of ladders.
• Physical Activities: Moderate physical activity that may include walking, sitting, standing, stooping, bending, reaching, lifting & carrying
• Lifting: Frequently lifts, carries, and exerts up to 40 pounds
• Vision and Hearing: Must have visual acuity to see and read paper and electronic documents. Must be able to answer telephones, communicate conversation and respond to verbal inquires. Must be able to recognize sound on construction sites that indicate nearby equipment and/or safety hazards
• Exposure to Environmental Conditions: Will be exposed to extreme heat, cold, dry, wet, odors, smoke, loud noises, vibrations, dust or intense light and hazards normally associated with construction sites. May be exposed to chemicals including cleaners, solvents, paints and other potentially toxic agents. Work may be performed in precarious or tight spaces.
• Schedule: Must be available for on-call work schedule assignments that require working nights, weekends and holidays.
• Additional Working Conditions: Maybe exposed to work settings that vary in convenience and comfort. May be required to visit external, non-city work sites with the City having limited control over the work environment.
• Safety Sensitive: This position is subject to the city’s drug screening
  
  

Reasonable accommodation may be made to individuals with disabilities for the essential functions of the job.

Please review our benefits

Paid Time-off Benefits

• Holidays: 12 paid holidays each year with the addition of an 8-hour Floating Holiday (in addition to the Floating Holiday that can be earned by participating in the Wellness Program).
• General Leave: Leave banks are granted to employees after six months of full-time employment. General Leave may be used for vacations, personal business, illness, or other reasons as requested by the employee and approved by his/her supervisor.
• Other Paid Time Off: Jury Duty, Injury Leave, and Military leave are also available to employees.
  
  

Additional Benefits

• Employee Assistance Program (EAP): We provide a confidential Employee Assistance Program to help support you and your family on any issue of concern. Eight private counseling sessions are available on a range of needs including, but not limited to marital issues, parenting concerns, grief counseling, supervisor issues, and drug and alcohol abuse.
• Tuition Reimbursement: The City provides a tuition reimbursement program that reimburses qualified educational expenses.
• Eligibility for Pay Increases: Employees are eligible for a pay increase during their annual appraisal following a successful evaluation. Pay increases do not come at the time of the six-month introductory evaluation.
• Personal Computer Employee Purchase Program: To encourage the development of employee computer skills, the City offers an interest-free loan to you for the purchase of computer hardware (including a Desktop or Laptop) and software. The employee must have successfully completed their 6-month Introductory Period for eligibility.
• Recreation Center Membership: Employees and family members are eligible for a membership to the Commerce City Recreation Center for $5.00 per person per year.
• Golf Course Green Fees: Employees can play the City's award-winning Buffalo Run Golf Course at a rate of $9.00 for 9-holes or $18.00 for 18-holes. Employees can also purchase golf merchandise at discounted prices.
  
  

01

Are you at least twenty-one (21) years of age?

• Yes
• No
  
  

02

Do you have a valid Colorado driver's license or are you eligible to obtain a Colorado driver's license?

• Yes
• No
  
  

03

Do you have a bachelor's degree, or higher, in social work, psychology or within a closely related field?

• Yes
• No
  
  

04

Are you bilingual in Spanish?

• Yes
• No
  
  

05

This position may require you to work days, nights, weekends, and holidays. Are you able to accommodate this type of work hours?

• Yes
• No
  
  

06

Do you have one year or more in clinical social work, co-responder experience, victim advocacy, therapy, or a related field?

• Yes
• No
  
  

07

Have you ever called in sick to work when you or someone who required your care was not sick?

• Yes
• No
  
  

08

Has any work-related investigation found you to have been untruthful or uncooperative?

• Yes
• No
  
  

09

If you answered YES to the above question, please explain

10

Have you ever been terminated from a position of employment or resigned in lieu of termination?

• Yes
• No
  
  

11

If you answered YES to the above question, please explain

12

Have you been convicted of any misdemeanor crimes?

• Yes
• No
  
  

13

If you answered YES to the above question, please explain.

14

Have you been convicted of a felony?

• Yes
• No
  
  

15

If you answered YES to the above question, please explain.

16

Within the last 12 months, have you used any Tetrahydrocannabinol (aka "THC") based products, including but not limited to, recreational marijuana, from the date of application?

• Yes
• No
  
  

17

In the last 5 years, have you possessed or consumed any illegal or illicit drugs, or unlawfully used a prescribed drug?

• Yes
• No
  
  

18

If you answered YES to the above question, please explain.

19

In the past ten (10) years, have you ever illegally sold, manufactured, cultivated, transported or distributed any controlled substance, prescription drug, steroid or marijuana, or any of its derivatives in any form?

• Yes
• No
  
  

20

If you answered YES to the above question, please explain

• Required Question