Case Manager

Position Summary:

Donor Concierge is seeking a highly motivated individual to join the case management team. A Case Manager is responsible for helping Intended Parents find an egg donor, sperm donor, or surrogate. They assess the needs and preferences of the IPs and develop a customized plan based on their needs. Case managers will often refer IPs to professional services such as attorneys, mental health professionals, and clinics as needed. They maintain consistent communication with IPs and adjust their search plan as needed.

Donor Concierge is seeking to hire a full-time remote Case Manager to work remotely or on site based on location.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Understand the IPs’ fertility journey to develop a plan specific to their needs.
• Search partner agencies’ donors and surrogates to find the one who best fits the IPs’ needs.
• Listen to IPs’ feedback on donor or surrogate candidates to ensure that DC is best addressing their needs.
• Liaise with clinics, agencies, and other industry professionals towards the IPs’ goals
• Record clients’ progress in DC CRM system.
• Follow up with previous clients to ensure they were satisfied with services.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Strong academic background with a minimum of a Bachelor’s degree
• Time management and organizational skills; ability to set priorities
• Excellent communication and interpersonal skills; excellent listener; good writer
• Ability to work independently and as part of a team
• Problem-solving and conflict resolution skills
• Action oriented
• Detail oriented; flexible
• Polished and self-confident; calm; patient
• Experience in field
• Dependable

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Required to sit, talk, or hear; via computer, telephone, or in person as needed.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

North Star and its companies are equal opportunity employers. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law- poster to visit the “EEO is the Law” poster.