Case Manager

Case Manager – Mercy House

Albany, NY | Full-Time | Make a Difference Every Day

Are you passionate about helping people overcome barriers and build a brighter future? Do you believe everyone deserves safe housing, dignity, and an opportunity to thrive? If so, Mercy House wants to meet you!

Mercy House, a 24-hour emergency shelter serving individuals experiencing homelessness, is seeking a compassionate, motivated, and resourceful Case Manager to join our team. This is more than a job—it's an opportunity to make a meaningful impact in the lives of people working toward stability, independence, and permanent housing.

What You'll Do

As a Case Manager, you'll work directly with shelter guests to help them identify goals, navigate challenges, and connect with life-changing resources. Using a trauma-informed and person-centered approach, you'll empower individuals to move forward on their journey toward self-sufficiency.

Your days may include:

• Building positive relationships with guests and helping them identify and achieve personal goals
• Conducting assessments, intakes, and individualized service planning
• Assisting guests with housing searches, public benefits, and community resource connections
• Coordinating referrals to healthcare, behavioral health, legal, employment, and social service providers
• Providing crisis intervention, advocacy, encouragement, and ongoing support
• Maintaining accurate documentation and case notes in HMIS and other required systems
• Collaborating with community partners and internal teams to ensure guests receive comprehensive support
• Helping create a welcoming, respectful, and safe shelter environment
• Assisting with daily shelter operations and guest support as needed

What We're Looking For

We're seeking someone who is:

• Compassionate, empathetic, and committed to helping others succeed
• Organized and able to manage multiple priorities in a fast-paced environment
• Comfortable building relationships with individuals from diverse backgrounds
• A strong communicator who thrives as part of a team
• Adaptable, resourceful, and solutions-focused

Minimum Qualifications

• High School Diploma or GED
• At least one year of experience working with vulnerable populations in a case management, direct service, or related role
• Valid New York State Driver's License
• Ability and willingness to obtain CPR/First Aid and Narcan certification

Preferred Qualifications

• Knowledge of homelessness, mental health, substance use, and community resources
• Experience with crisis intervention and trauma-informed care
• Familiarity with Housing First principles and public benefit systems
• Associate's or Bachelor's degree in Human Services or a related field
• Experience using HMIS or other case management software

Why Join Mercy House?

At Mercy House, you'll be part of a mission-driven team dedicated to helping individuals rebuild their lives and achieve lasting stability. Every day brings new opportunities to make a difference, celebrate successes, and support people during some of the most important moments of their lives.

If you're ready to use your skills, compassion, and dedication to create meaningful change in your community, we encourage you to apply today.

Job Type: Full-time

Pay: $23.08 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

License/Certification:

• Drivers License (Required)

Work Location: In person