Case Manager

Job description:

Case Manager
Schedule: Monday – Thursday, 12:00 PM – 9:00 PM
Location: BayPoint Health – Portsmouth, NH

About BayPoint Health:
BayPoint Health is a leading behavioral health and recovery organization dedicated to providing compassionate, evidence-based care to individuals and families affected by substance use and co-occurring mental health challenges. We believe recovery is a collaborative journey and our team is committed to supporting clients every step of the way with dignity, respect, and hope.

Position Summary

We are seeking a dedicated and passionate Case Manager to join our team in Portsmouth, NH. The Case Manager plays a key role in helping clients navigate their recovery journey by providing support, education, advocacy, and coordination of services. This position is client-centered and focused on improving outcomes through relapse prevention strategies, wellness and life-skills coaching, and linkage to community supports.

Key Responsibilities

• Build trusting, supportive relationships with clients, families, and community partners in a professional, empathetic manner.
• Provide ongoing case management and recovery education tailored to each client’s needs.
• Facilitate or co-facilitate Behavioral Health groups focused on relapse prevention, wellness, and life skills.
• Connect clients with appropriate community resources and support services to help them sustain long-term recovery.
• Participate as part of an integrated care team, coordinating services and supporting treatment goals.
• Maintain compliance with 42 CFR Part 2, HIPAA, and agency confidentiality standards.
• Practice cultural humility and competency when engaging with clients from diverse backgrounds.
• Accurately document group sessions, individual interactions, treatment plans, and case notes in a timely manner.
• Participate in quality improvement initiatives and contribute to a collaborative team environment.
• Support outreach and engagement efforts with local service providers and the recovery community.
• Attend agency-required trainings and local/statewide professional development events.

Qualifications

Minimum Requirements:

• Valid driver’s license and reliable transportation.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Preferred Qualifications:

• Associate’s or Bachelor’s degree in a related field (e.g., psychology, social work, human services).
• Experience working in a substance use disorder or behavioral health setting.

Why Join BayPoint Health

• Collaborative, team-oriented environment focused on compassionate, client-centered care.
• Opportunity to make a direct and meaningful impact in the lives of individuals and families.
• Ongoing professional development and training opportunities.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person