Case Manager – EB & Family-Based Unit

About the Role

TerraImm is seeking a detail-oriented and client-focused Case Manager to join our Case Management Center, supporting Employment-Based (EB) and Family-Based units. This role is responsible for coordinating case workflows, managing documentation, tracking deadlines, and ensuring a smooth experience for clients and internal teams.

This position is ideal for someone who is highly organized, proactive, and comfortable managing multiple cases in a structured, fast-paced environment.

What You’ll Be Doing

• Manage assigned EB and Family-Based cases from intake through completion
• Serve as a primary point of contact for clients, employers, and internal teams
• Collect, organize, and review required case documentation
• Track deadlines, milestones, and next steps to ensure cases move forward efficiently
• Prepare case summaries and internal notes for review by senior team members or attorneys
• Maintain accurate and up-to-date records in TerraImm’s case management systems
• Communicate case updates clearly and professionally to clients
• Identify missing information, delays, or issues and escalate as needed
• Ensure confidentiality, accuracy, and consistency across all case files

What We’re Looking For

• Bachelor’s degree or equivalent professional experience
• 1–3 years of experience in case management, client services, or administrative support
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Ability to manage multiple cases simultaneously
• Comfortable working in a deadline-driven, process-oriented environment