Case Manager (Enrollment Specialist) Bilingual in English and Spanish – Dallas, TX

Job Summary
Through one-to-one mentoring, BBBS Lone Star is dedicated to ensuring every child reaches their full potential. Our program specifically was built to ensure that all youth, regardless of background, have a plan after high school and the social capital to make it a reality. The program has already had a measurable impact on local youth - over 97% of mentees in the program enrolled in higher education, were employed or enlisted in the military upon graduation. As we look to expand our reach and broaden opportunity to more and more young people, we need an essential teammate playing a pivotal role in this process.

Position Summary: The Enrollment Specialist (Bilingual in Spanish) will conduct in-depth interviews with prospective volunteers, parents, and children for our mentoring programs. This person will get to know the families and volunteers and provide comprehensive assessments based on each interview. These assessments will be used to make matching decisions and ensure child safety is at the forefront of all decisions.

Duties

• Essential Functions, Responsibilities, and Activities:
• Conduct volunteer and client enrollment for the agency’s Community Based and School/Site Based Programs, including interviews, individual orientations, child safety information, home assessments, and completion of other required checks as outlined within Big Brothers Big Sisters America (BBBSA) guidelines and Program manual.
• Write comprehensive assessments within prescribed timeframes and make recommendations for participation in the program based on data gathered from volunteer and client interviews
• Adhere to documentation standards according to BBBSA and agency guidelines
• Input complete information into Matchforce as it is gathered,
• Share community resource/referral information with clients and staff as needed
• Participate in matched and unmatched activities and agency special events, as needed
• Participate in all team, staff, and Program meetings
• Conduct presentations and schedule Match Introductions, as requested
• Maintain state licensure, when applicable
• Other duties as assigned

Qualifications

• Bachelor’s degree, preferably in a social or human science, such as social work, sociology, or psychology
• One year of experience in a social service setting preferred
• Prior experience with intake and assessment of adults and children beneficial
• Strong organizational, time management and critical thinking skills
• Ability to establish rapport easily and help volunteers and clients feel comfortable during the enrollment process
• Intermediate proficiency in Microsoft Word and Outlook, including keyboard skills of at least 45 words per minute, error free
• Can easily navigate database, internet, and social media.
• Is able to navigate and use technology proficiently.
• Flexibility and availability to accommodate work in weekday evenings and occasional weekends.
• Willing and able to travel throughout the determined coverage area daily.
• Willingness to work within culturally diverse environments.
• Bilingual skills in Spanish required.
• Candidate should reside in the Dallas County or Collin County as position reports to our Dallas office.

Aside from supporting a great mission, you will enjoy great benefits including retirement (matched); medical, dental and life insurance; HSA option; flexible spending account; awesome time-off and casual dress.

Please submit resume and cover letter to and indicate "Enrollment Specialist (Bilingual Spanish) Dallas, TX" in the subject line.

For more information on Big Brothers Big Sisters Lone Star, visit our website at www.bbbstx.org.

Equal Opportunity Employer - M/F/V/D

No Phone Calls Please.

Pay: $40,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Resides in the Dallas or Collin County

Education:

• Bachelor's (Preferred)

Experience:

• social service setting: 1 year (Preferred)
• intake and assessment of adults and children: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Hybrid remote in Dallas, TX 75244