Case Manager-Family Services Unit

Department: Clinton County Job & Family Services- Family Services Unit

Report To: Family Services Administrator or Supervisor
Employment Status: Full-Time

Classification: Classified (Non Exempt)

Schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.
Base Pay Rate: $19.18/hour
Probationary Period: 365 Days

About the Role

The Family Services Case Manager plays a key role in supporting individuals and families in Clinton County by determining eligibility for public assistance programs and helping customers navigate services that promote stability and self-sufficiency. This position requires strong communication, attention to detail, and the ability to work with individuals who may be facing difficult circumstances

What You’ll Do

• · Conduct interactive interviews to determine eligibility for programs such as Ohio Works First, Medicaid, and SNAP.
• · Gather and verify required documentation; compute budgets and make eligibility determinations.
• · Use the Ohio Benefits system and other software platforms to manage and monitor cases.
• · Process case changes, schedule appointments, release medical cards, and respond to alerts.
• · Complete family assessments, provide referrals to community resources, and explain program rights and responsibilities.
• · Investigate and process fraud cases, overpayments, and underpayments.
• · Assess employability, determine work participation requirements, assign work activities, and track compliance.
• · Prepare accurate, timely documentation, including reports, forms, narratives, and correspondence.
• · Participate in county conferences, state hearings, and court proceedings when required; collaborate with law enforcement when necessary.
• · Attend meetings, trainings, and workshops to stay current on policies and procedures.
• · Perform other duties as assigned.

Minimum Qualifications

· High school diploma or GED

Additional Requirements

• Valid Ohio Driver’s License, liability insurance, and reliable transportation.
• Ability to pass background checks: BCI, FBI, SACWIS, BMV, and drug screening.
• Regular, reliable attendance.

Preferred Qualifications

• Training, education, or experience in public assistance or a related field
• · Strong communication and organizational skills
• · Experience using computers and software programs
• · Basic math proficiency
• · Ability to work effectively with individuals in challenging situations

What We Offer

• Comprehensive benefits (medical, dental, vision, retirement)
• Paid time off & holidays
• Paid training and professional development opportunities
• A supportive team committed to making a difference

Pay: From $19.18 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person