CASE MANAGER-HOURLY

FERNWOOD

$24.59

Position Summary

The Case Manager is responsible for identifying and coordinating resources to meet the individualized needs of program participants. This role ensures the effective implementation of each participant’s service and treatment plan, serves as an advocate to facilitate access to needed services, and identifies program needs and service gaps while recommending strategies for improvement. The Case Manager must demonstrate a strong commitment to APIS and RHD values in all aspects of their work.

Section 3: Major Responsibilities

Team-Based Planning

• Act as a member of a multidisciplinary team providing services from a holistic, values-based perspective.

• Assist in the development, implementation, and review of individualized recovery plans in collaboration with program participants, clinical staff, medical providers, and other identified stakeholders.

• Develop and maintain relationships with community agencies to support participant access to resources and services.

Direct Client Care

• Provide community-based services focused on education, resource linkage, community integration, and achievement of recovery plan goals.

• Work within the program’s service delivery area and transport participants to appointments and services as required.

Administrative Functions

• Complete all required assessments, documentation, and reports in compliance with RHD policies, funder requirements, and licensing/accreditation standards.

• Maintain accurate and timely records to support service delivery and program outcomes.

• Perform other duties as assigned.

Section 6: Job Qualifications and Competencies

Education and Experience

• Bachelor’s degree in Human Services or a related field preferred, and/or equivalent relevant experience.

• Minimum of two (2) years of general work experience providing support to individuals in behavioral health, addiction recovery, or intellectual/developmental disability (IDD) services (required).

• One (1) year of case management experience preferred.

• Intermediate computer skills.

• Valid driver’s license and reliable transportation.

Job Competencies

• Effective Communication: Clearly and respectfully communicates with residents, families, staff, and external partners; demonstrates active listening and transparency.

• Ethical Practice: Upholds confidentiality, integrity, and ethical standards while prioritizing participant rights and dignity.

• Leadership and Accountability: Models professionalism, supports team goals, and takes responsibility for assigned outcomes.

• Collaboration: Works effectively with interdisciplinary teams, families, and community partners to ensure coordinated, high-quality services.

• Cultural Humility: Demonstrates respect for diverse backgrounds, perspectives, and needs, fostering an inclusive and supportive environment.

• Problem Solving & Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues fairly and professionally.

• Adherence to Policies & Procedures: Ensures compliance with organizational, regulatory, and safety standards.

• Organization & Attention to Detail: Demonstrates strong organizational skills and accuracy in documentation and follow-through.

• Customer Service: Provides excellent internal and external customer service.

• Interpersonal Skills: Builds positive relationships with participants, families, and colleagues.

• Crisis Intervention: Demonstrates behavioral issue management and crisis intervention skills.

• Regulatory Knowledge: Maintains working knowledge of applicable state and federal regulations related to residential or group home services.

• Technical Skills: Basic computer and internet literacy, including email, timekeeping systems, and data