Case Manager II - Housing

As part of our Housing team, you will play a vital role in helping clients who are experiencing homelessness. Your primary responsibility will be to assist these clients with securing safe and stable housing. Your work with clients will be focused on building relationships and helping them access the resources and support they need to become self-sufficient. This may involve working with clients to develop a plan for securing housing, aiding with housing applications, engaging with landlords, helping clients understand their rights and responsibilities as tenants, providing case management services, providing electronic assistance services, and helping clients navigate the often-complex process of securing housing to name a few.

In addition to these core responsibilities, collaboration is an integral part of our housing team to ensure that clients receive the support and assistance they need to achieve their goals. This may involve working with local community organizations and government agencies to develop comprehensive and effective solutions to the challenges facing our clients.

ESSENTIAL DUTIES:

1. Responsible for receiving referrals and engaging clients within 48 hours, through home visits or telephone contact. Completes documentation regarding all contacts and information regarding the case.

2. Responsible for outreach and engagement of clients through telephone calls, home visits, street outreach and ongoing communication with Supportive Services partners including Behavioral Health for those in need.

3. Helps with hands on navigation through the housing process including Coordinated Entry and other housing access points.

4. Interviews clients; skillfully and quickly assessing situation. Completes client intake assessments for emergency shelter and housing programs. Gathers client information to help determine appropriateness for housing programs.

5. Tenancy/Pre-tenancy and Outreach job duties remain the same but will have a separate designated caseload.

6. Oversees the collection and review of all collateral information necessary to assess client eligibility for assistance under the Housing Program.

7. Provides Case Management teaching, supporting, encouraging, and advocating for client as needed.

8. Works with the community resources and keeps current on available resources.

9. Provides clients with current information regarding workshops and seminars to help them meet their goals to improve their lives to include financial education.

10. Responsible for developing and implementing individual service plans, making community referrals, on-going reassessment of the service plans and follow-up. Updates service plans on a quarterly basis.

11. Maintains records, completes reports, and collects data as required.

12. Keeps informed and utilizes opportunities for personal growth.

13. Processes housing applications and requests credit and background checks. Verification of income and employment to establish eligibility.

14. Provides accurate documentation of services, including identifying resources, writing progress notes, detailed summaries of all services and contracts and submits as required or outlined. Completes monthly progress reports and billing as required.

15. Shares responsibility with other program staff for 24/7 emergency telephone coverage.

16. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.

17. Performs other duties as assigned.

JOB REQUIREMENTS:

1. Education /Background: Minimum of a High School Diploma or Equivalent with 2 years of relevant work experience. Bachelor’s degree in Social work or related field preferred. Bilingual (Spanish) preferred.

2. Job Knowledge: Must have good interviewing and case recording skills, must be familiar with local laws, customs and cultures. Must be able to instruct vulnerable individuals in a way which preserves their dignity. Must be sensitive to cultural differences within the agency and community. Fluent in Microsoft Office Applications (Word & Outlook).

3. Working Conditions/Physical Demands: Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Requires considerable work outside of the office and substantial driving. May lift up to 30 pounds.

4. Other requirements:

• Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
• Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
• You must be 21 years of age or older to drive on behalf of Catholic Charities.
• Must have or complete training in CPR and First Aid within the first 90 days of employment and remain current in the certification.

Hourly rate starting at $21.11 and may increase depending on experience.