Case Manager, Kings Inn Family Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBA’s The Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The two story facility has rooms of various sizes, common areas and provides on-site security and social services.

Position: Case Manager I

Reports To: Director of Social Services

Location: Queens, NY

What The Case Manager I Does:

The person filling this position is expected, under general supervision, to: (1) aid individuals and/or families requiring social service assistance; (2) in collaboration with clients, interview and evaluate clients and formulate independent living plans; and (3) locate and make use of appropriate community resources for clients; including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
• Review all documentation establishing clients' eligibility for program and make file copies.
• Create and maintain client files.
• Input client data and client progress information into CARES database.
• Conduct initial intake and psycho-social assessment of clients and clients' families' needs and periodic re-assessments.
• In collaboration with clients, prepare initial and periodic revisions of independent living plans including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying and locating community resources for clients.
• Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA.
• Schedule appointments for clients with referral organizations.
• Escort clients to appointments (i.e.-housing, entitlements, educational, medical, social service, etc.).
• Assist clients in completing applications for benefits and entitlements, and/or process applications on clients' behalf.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
• May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
• May complete Relocation Case Review (RCS) for referral for aftercare services.
• May prepare marketing materials for the program.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• Tasks may be modified, expanded and/or assigned over time.

Education, Experience, Licenses, and/or Certifications Required:

• Bachelor's degree (e. g., B.A., B.S.W.) or
• Four years of relevant experience, or
• Associate’s and two years equivalent experience.

Preferred Qualifications:

Bi-lingual English and Spanish.

Pre/Post Employment

Family

Pre and/or Post Employment Requirements:

• The ability to obtain and maintain the following clearances throughout the duration of employment
  • New York State Division of Criminal Justice Services (DCJS)
  • State Central Registry (SCR)
  • Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL)
• Proof of negative results from TB test

Compensation: $46,144 - $51,500 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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