Case Manager (Ombudsman Program)

POSITION SUMMARY

These positions are eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

To learn more about the cost and coverage of the benefits plan, visit Employees Benefit Information.

For detailed information on paid time off, visit Employee Policy Manual, Section 5

RESPONSIBILITIES

• Identify, investigate, and seek to resolve complaints on behalf of long-term care residents
• Provide information and assistance, and community education
• Maintain a regular presence in long-term care settings
• Support and assist in the development of resident and family councils in LTC settings
• Provides follow-up and monitoring
• Completes all mandated paperwork with accuracy and in a timely manner
• Utilizes various computer programs for daily tasks and reports
• Performs other related duties as required

REQUIREMENTS INCLUDE

• Completion of a B.A. or a B.S. Degree in Social Science, Human Services, Social Work, or a related field or be a RN or LPN
• One (1) year of experience in assessment or service provision
• Must possess and maintain in good standing, a valid Illinois Driver’s License

• 
  Be fluent in a foreign language

Physical Requirements and Work Environment

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel by automobile in all weather conditions to varied residential and on-site environments based on assignment. May include exposure to noxious odors, hoarding, unsanitary conditions and other related conditions and situations. The noise level in the work environment is usually moderate.