Case Manager - Outpatient Services

Position Summary:

The Case Manager provides case management, care coordination, support and other various clinical services for clients receiving outpatient behavioral health or social services. This role assesses client needs, develops individualized service plans, and connects clients with appropriate community resources under the direction of the Clinical Supervisor, as needed.

Responsibilities:

Direct Treatment Services

• Provides case management and therapeutic services, including education and referrals to individuals who meet access to care criteria
• Collaborates with clients to develop and carry out individualized treatment plans, focusing on client strengths, goals and addressing any risk factors
• Completes progress notes and other required documentation within the required timeframes.
• Services to be provided may include
  • Assisting with applying for benefits
  • Developing daily living skills and psychosocial support
  • Service coordination with other providers, including health care professionals
  • Assisting with transportation to and from various appointments
  • Accessing community resources
  • Meetings with individual and/or family member
  • Obtaining housing or assisting with housing retention

Communication & Teamwork

• Establishes and maintains working relationships with community resources
• Participates in supervision, staff meetings, multi-disciplinary team meetings and staff cases, as required
• Represents the organization professionally in all interactions

Documentation & Privacy

• Follows agency policies regarding confidentiality in accordance with HIPAA regulations and other consumer rights
• Participates in ongoing Continuous Quality Improvement to ensure the services provided demonstrate best practice standards and meet all contractual requirements

Perform other duties as assigned

• Associate’s degree in behavioral sciences or related field, required
• Bachelor’s degree in behavioral sciences or related field, preferred

• Two years’ experience in direct clinical treatment services
• One year experience with the treatment of adults, children and their families

• Knowledge and skills to work with chronically mentally ill population
• Knowledge of community resources
• Knowledge and experience working with older adults
• Strong family and individual clinical case management skills
• Possess and utilize effective verbal and written communication skills
• Ability to be self-motivated, work independently and as a team member
• Ability to represent the agency in a professional manner within the community
• Culturally competent in delivering services to individuals from distinct backgrounds
• Requires work in clients’ homes and other community location
• Requires the ability to tolerate exposure to tobacco smoke, domestic animals, household pets and other conditions common to a variety of home environments
• Bilingual (English/Spanish) preferred, but not required

• Agency Affiliated Counselor Registration or Certification
• Valid Washington state driver’s license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities’ insurance provider

• Being cleared by criminal background check and fingerprinting when required

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment