Case Manager (part-time)

The New Covenant Center, a program of Catholic Charities located in Stamford, CT, is seeking a compassionate part-time (20 hours/week) Case Manager to support individuals and families facing crisis. Reporting the Senior Case Manager, the part-time Case Manager is responsible for providing services focusing on crisis intervention and advocacy for individuals and families facing mental/behavioral health issues. Responsibilities include resolution of issues relating to, but limited to, housing, unemployment, SNAP/State benefits, and other immediate needs. The Case Manager, under the direction of the Senior Case Manager, will work together to create a plan for long/short-term self-sufficiency. This position also provides supervision of the Café floor during meals.

ACCOUNTABILITIES:

• Complete initial intake interviews with new clients and conduct thorough needs assessments to determine program eligibility, needs, eligibility, strengths, and barriers.
• Work with clients to establish service plans leading to crisis resolution and self-sufficiency.
• Connect clients with internal programs and external community resources (e.g., mental health services, financial assistance, housing support).
• Track client progress and prepare required reports while maintaining accurate, timely case notes, assessments, and documentation in accordance with program policies and funding requirements.
• Perform market and best practices analysis of case management industry.
• Build and maintain collaborative relationships with local agencies, service providers, and community partners while developing a robust pipeline of resources and contacts within Fairfield County to support client access to services.
• Cross training within all Operations areas of organization.
• Supervise and monitor daily activities of dining room during mealtimes.
• Perform other duties as assigned.

ESSENTIAL EDUCATION, SKILLS, QUALIFICATIONS:

Education and Experience:

• High school diploma, two‑year college degree, or equivalent relevant work experience, with at least two years of experience in case management, assessment, counseling, or crisis intervention preferred.
• Strong verbal, written, negotiation, and interpersonal skills, with the ability to adapt to frequently changing tasks and initiatives.
• Highly organized and detail‑oriented, demonstrating effective time‑management, reliability, initiative, and the ability to manage multiple tasks in a fast‑paced environment.
• Proficient with computers, particularly Office 365, and familiar with the 2‑1‑1 database.
• Bilingual English/Spanish conversational skills strongly preferred.

Skills and Abilities:

• Demonstrates excellent communication, sound judgment, and strict adherence to privacy and confidentiality standards.
• Builds rapport effectively with diverse populations and collaborates well within team environments, showing strong interpersonal and teamwork skills.
• Highly organized and detail oriented, able to multitask, manage multiple cases independently, adapt quickly to change, and perform well under pressure.
• Proficient in computer and technology skills needed to support documentation, reporting, and daily workflow.

Qualifications and Characteristics:

• Committed to the mission, goals and objectives of the New Covenant Center and Catholic Charities.
• Understanding and appreciation for the challenges of the underserved and disadvantaged population.

Please submit brief cover letter along with resume for consideration.

Catholic Charities is an Equal Opportunity Employer

Pay: $20.00 per hour

Benefits:

• 403(b)
• Paid time off

Work Location: In person