Case Manager - Part Time

Job Title: Housing Case Manager

Location: Bellingham, WA Light travel will be required.

Term and Salary: Pay is dependent upon experience ranging from $23-$26/per hour. This is a part-time 20 hours per week, non-exempt position. Scheduling is flexible, with options to work later in the day rather than standard business hours.

Reports to: Lead Case Manager

About Gardenview Village: Gardenview Village is a 35-unit tiny home community serving medically fragile and aging adults experiencing homelessness. The program provides low-barrier shelter, individualized case management, housing navigation, and connection to medical and behavioral health resources. The environment is collaborative, field-based, and centered around client choice and wellbeing.

About Road2Home: Road2Home is a 501(c)(3) nonprofit organization based in Bellingham, WA. Road2Home provides community support for people experiencing homelessness. Our goal is to help our clients access services and develop strategies that enable them to meet their basic needs while on a path to stable housing. Our Community Ally Program provides direct services to people experiencing homelessness. We offer community volunteer training to raise awareness and skills for people interested in working with the unhoused population. Our housing program will provide temporary housing and case management services for people experiencing homelessness.

Job Summary: This position provides intensive case management to an assigned caseload of clients at Gardenview Village.The housing case manager will help connect residents with local resources for permanent housing and other services specific to each resident's needs. This position will be supported by the Executive Director and community ally program, consisting of trained volunteers.

Essential Duties and Responsibilities:

• Provide direct services to clients based on individuals' needs, including but not limited to; assessments, referrals, and resource viability and acquisition.
• Provide services, using a strengths-based and trauma-informed approach, to a caseload of about 10-15 clients with a case mix of individuals who are primarily over the age of 55, who are medically fragile and are unsheltered. This position will help clients meet their short and long-term goals and work towards permanent and long-term housing.
• Advocate for and serve as a liaison for clients and potential housing opportunities, assist in completing paperwork, applications, and develop an individual and permanent housing plan. This may include assisting with deposit and rental assistance paperwork and coordinating with Whatcom Homeless Service center for rental subsidies, in addition to coordinating with other agencies.
• Provide conflict management and behavior plans for clients when their housing may be at risk.
• Assist in overcoming housing barriers such as lack of documentation, rental history, or evictions.
• Assist in the coordination of care for clients through collaborative efforts with external service providers and case management partners to provide comprehensive case management.
• Process and maintain required information and paperwork, including confidential case notes, client records, and personal data. Must comply with HIPAA to maintain the confidentiality of all data and client interactions in accordance with federal, state, and agency guidelines.
• Provide reporting information for data management systems and comply with all contract requirements.
• Assist in coordinating safety and crisis responses for clients when needed.
• Provide basic skills training and empower clients in the advocacy of their needs.
• Facilitate groups, educational events on occasion, and participate in the facilitation of special events and holiday celebrations.
• Accurately document case management notes, progress on goals set, and services provided in a timely manner.
• Attend training to satisfy licensing criteria, and engage in professional development opportunities.
• Other duties as assigned.
• Physical demands for this position may include but are not limited to driving, sitting, standing for long periods, and occasionally lifting up to 50lbs.

Qualifications and Requirements:

• BA in Human Services or related field preferred. Other degrees combined with relevant or demonstrated experience will be considered.
• One year of related experience.
• Must have knowledge of or experience with a Trauma-Informed Care and Harm Reduction approach.
• Must possess basic knowledge of the housing system and support services for vulnerable and unsheltered individuals.
• Ability to read and interpret documents and effectively communicate verbally and in written form with clarity. Must be able to communicate and maintain relationships with clients, colleagues, supervisors, program, and community partners.
• Have proficiency in Microsoft Office and Google Workspace, and a general comfort and proficiency with technology.
• Must be organized, flexible, and responsive, and able to complete work in a timely manner, sometimes under complex or changing timelines.
• Must be able to work well in a team and embrace inclusion and diversity amongst colleagues and clients.
• The ideal candidate will be able to work independently, handle stressful situations effectively, understand and be sensitive to various life circumstances of individuals they encounter, including trauma, racism, homelessness, violence and abuse, poverty, and mental and physical health status.
• Must have a valid state-issued driver's license or obtain by start date.
• Must provide a recent driving abstract for the last three years by start date.
• Must be able to pass a WA State background check.

Pay: $23.00 - $26.00 per hour

Benefits:

• Paid time off

Work Location: In person