Case Manager (PCAH)

Purpose: This position provides in-home case management services to client of Pima Care at Home and Veteran Independence Plus of AZ.

Reports To: Pima Care at Home and VIP Supervisor

Compensation: Dependent upon relevant education, experience, and preferred qualifications.

Schedule, Post of Duty, & Travel Requirements:

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located remotely unless other arrangements have been approved by the supervisor.
• Frequent travel is required between clients homes and PCOA locations.

Major Duties & Responsibilities:

• Completes client intakes/assessments for PimaCare at Home (PCAH) and other PCOA programs, including required 5-day, 30-day, and 90-day PRN follow-up visits.
• Collaborates with clients to develop individualized care plans and budgets, monitors monthly spending, and facilitates reports to VA and veterans with the assistance of the financial management agency.
• Communicates promptly and professionally with clients, family members, contracted providers, and community partners through multiple channels, including phone, email, fax, and written correspondence.
• Identifies gaps in service delivery and assists in resolving barriers to ensure clients receive appropriate care.
• Maintains accurate and updated client files and ensures timely completion of all required case and program documentation.
• Completes monthly calls with Veterans and clients.
• Participates in investigations and reviews related to potential fraud, waste, or abuse.
• Prepares and communicates monthly reports, data analysis, and relevant updates to department leadership, reporting staff, and volunteers.
• Demonstrates professionalism in crisis situations, utilizing de-escalation strategies and seeking additional support when appropriate.

Essential Functions:

• Attends and actively collaborates with others at all scheduled meetings and trainings.
• Builds and maintains a cooperative working relationship with others.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Works independently and collaboratively with others with minimal supervision.
• Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Qualifications: An equivalent combination of education and experience related to the position may be considered.

• A Bachelor's degree in Social Work, Human Services, or a closely related field; a Master's degree is preferred.
• At least two (2) years of experience in case management and/or social services; three (3) years is preferred.

Additional Qualifications:

• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, and Abilities:

• Knowledge of case management/care coordination practices, rules, regulations, and requirements.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office suite with an emphasis in Excel, Word, Teams, and Outlook at an intermediate level.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively adapt and maintain composure in high-stress situations.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to establish clear professional boundaries with clients.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

Physical & Environmental Factors:

• While performing the duties of this job, the employee is regularly required to sit, walk, stand, and occasionally climb or balance, squat, stoop, twist, turn, push, pull, kneel, crouch, crawl, and reach with hands and arms.
• Hearing requirements include the ability to listen and respond appropriately to conversations in person, virtually, and over the phone.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• The working environment requires frequent travel to and work in client homes or residential sites, which may encounter unsanitary conditions and a diversity of living styles.
• This position works remotely and should be able to maintain a quiet, confidential space with appropriate internet connectivity to accomplish duties.
• This position frequently must lift and/or move up to thirty-five (35) pounds and occasionally must lift and/or move up to fifty (50) pounds.