Case Manager - Rapid Rehousing

Status: Full-Time, Non-Exempt
Pay: $22.50/hour
Schedule: Monday-Friday 9:00 a.m. - 5:30 p.m.

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

• 100% medical coverage of base tier monthly premium
• Voluntary dental and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

Job Summary: The Housing Solutions Case Manager supports clients in securing and maintaining permanent housing using the Housing First model. Under the supervision of the Housing Solutions Manager, this role provides case management and housing advocacy services to individuals and families enrolled in Rapid Re-Housing and Homelessness Prevention programs. The position conducts assessments, develops housing plans, monitors progress, and promotes long-term housing stability. Bilingual in Spanish is highly preferred.

Essential Duties and Responsibilities:
Program Services

• Conduct intakes, assessments, and develop individualized housing stabilization plans
• Provide ongoing case management, goal tracking, and barrier resolution
• Assist with housing searches, landlord engagement, mediation, and housing retention
• Connect clients to community resources and provide tenant education and advocacy
• Maintain accurate documentation (GIRP notes, HMIS, case files, program logs)
• Conduct home visits and complete required recertifications
• Participate in FST, MDT, and Coordinated Entry System (CES) meetings
• Manage an assigned caseload and meet program timelines

Team & Administrative Support

• Collaborate with staff and community partners to support housing outcomes
• Attend meetings, supervision, and trainings
• Maintain confidential records in compliance with agency policies and HIPAA
• Utilize agency software systems and respond promptly to communications
• Work independently, prioritize tasks, and complete special projects as assigned
• Perform occasional lifting (up to 25 lbs.) and prolonged desk/computer work

Requirements:
Education and Experience

• Bachelor’s degree in social work or a related field and/or four years of experience in social work or human services in a public or private organization (required)
• Experience working with the homeless population is highly preferred

General

• Valid California driver’s license, proof of insurance, and a reliable vehicle required; must be comfortable using a personal vehicle for home visits, shelter visits, and community-based meetings
• Ability to work effectively with a diverse population and demonstrate ethical behavior
• Ability to plan, organize, and prioritize duties
• Ability to perform crisis intervention as needed
• Ability to communicate clearly both verbally and in writing
• Ability to maintain a positive, professional, and safe environment while on duty
• Ability to establish and maintain effective working relationships with clients, landlords, social workers, and other service providers
• Ability to work in a fast-paced environment while maintaining confidentiality of sensitive client information
• Dependability, responsibility, and respectful communication skills
• Proficiency in Microsoft Office programs and basic typing, email, and internet skills
• Ability to work some weekends and/or evenings to respond to crisis situations as needed
• Fluency in Arabic, Farsi, Spanish, and Vietnamese is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 50 pounds
• Prolonged periods of sitting at a desk and working on a computer