Case Manager / Service Facilitator (CLTS/CCS)

Summary:

This full-time position provide services in the Behavioral Health Unit, specifically providing service facilitation, as outlined in Wisconsin Administrative Code DHS 36. The purpose of this position is to assist consumers with environmental and supportive services designed to address and overcome financial, personal health, or family issues. Service Facilitators conduct individual and/or family assessments to determine service needs; provide agency services when appropriate; and refers consumers for other community-based services as determined.

This position will also provide services in support to the Children’s Long-Term Support (CLTS) Waiver program services and/or Children’s Community Options Program (CCOP). This includes family-centered assessments, service coordination, and case management services to families who have child(ren) with developmental disabilities, physical disabilities, severe emotional disturbance, mental illness, or severe behavioral problems. The position monitors services with an emphasis on evidence-based practices as well as building natural supports with the family. This position provides outreach and aftercare activities as well as other duties as assigned.

This position will provide Access Intake duties on a rotating basis for the Behavioral Health Unit as well as provide after-hours crisis response between the hours of 4:00 pm and midnight.

Essential Functions of the Position:

· Position fulfills the requirements of CCS Service Facilitator as outlined in Wisconsin Administrative Code DHS 36.

· This position will participate in Children’s Long Term Support (CLTS) Waiver training and provide CCS Service Facilitation for dually-enrolled CCS and CLTS consumers.

· For the CLTS program, assist families and children in the initial application and eligibility process and provide service coordination when a child is receiving waiver services. This includes working with the family to develop an Individualized Service Plan, which will include the services and supports needed to address the child and families specific needs.

• Identify outcomes and coordinate services to meet those outcomes
• Assist families in crisis or with critical incidents
• Assist in managing the Family Support Program

· Implement wraparound services in support of recovery concepts and practices.

· Accepts requests and referrals for agency services.

· In collaboration with the consumer and their supports, conducts comprehensive, strength-based assessments through interviews, home visits and collecting of collateral information and data.

· In collaboration with the consumer and their supports, determines the range and type of services needed for preventative or rehabilitative services.

· In collaboration with the consumer, their supports, and providers, assesses ongoing consumer needs while developing and updating service plans to address said needs.

· Explains the scope of services and discusses consumer’s rights and responsibilities in relation to the use of services.

· Arranges or provides for appropriate services based on assessed needs.

· Provides crisis and short-term interventions for consumers and families.

· Provides support as necessary for consumers and/or family or identified supports in individual and/or group formats.

· Works efficiently to achieve treatment objectives without duplication of effort and with maximum effective use of time and resources.

· Attends and participates in staff meetings, supervision, and other regularly scheduled meetings and all-agency meetings as scheduled.

· Completes and maintains consumer and program-related documentation via electronic health record in a concise, thorough, and timely manner.

· Maintains confidentiality of records and information related to consumer’s treatment.

Access Intake:

· Participates in the Access rotation.

· Receives and documents reports and forwards to Supervisor or their designee.

· Provides information and resources to those contacting the Department.

· Conducts initial interviews in order to determine the nature of access or service need and what Unit or Department is best able to assist the consumer.

On-Call:

· Responds in-person to mental health emergencies after-hours for the purposes of assessment, intervention, and response planning.

· Makes decisions based on the determination of need for immediate safety; coordinates with consumers, support systems, families, and other professionals regarding response plan decisions as well as and coordinates with emergency placement settings.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

· Bachelor’s Degree in Social Work, Psychology, Human Services, Criminal Justice or closely related field.

· Current Social Worker Certification preferred, but not required.

· Previous background or employment history aligned with human services, case management, or intake and referral service industry.

· Ability to pass required background checks.

· A valid driver's license.

· A minimum of 6 months working with people, children and/or adults, challenged by chronic mental illness and/or substance use is preferred.

· Familiarity with DHS 36 Wisconsin State Statutes is preferred.

· Knowledge of Nightingale Notes or other electronic health record systems is preferred.

Training will be required to meet standards for specific job duties.

Other Knowledge, Skills and Abilities:

• Proficient computer skills.
• Ability to maintain confidential information.
• Ability to meet and deal with public and to establish and maintain an effective working relationship with staff and members of the public.
• Ability to exercise good judgment in approaching situations and making decisions.
• Ability to prepare and maintain clear and accurate records and reports.
• Ability to carry out directions and implement programs and policies set forth by governing committees.

Physical Demands:

Physical demands of this position vary from day to day and are highly dependent on the particular function being fulfilled on that day. The physical and work environments described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to work in office setting, using appropriate office equipment (copy/fax machines, computer, printer, telephone, calculator, etc.)
• Ability to walk, sit, stand, bend, twist, stoop, push, pull, carry and lift as needed; occasionally this position may be required to lift up to 50 lbs.
• Ability to coordinate eyes, hands, feet and limbs in performing skilled movements, such as keyboard use.
• Ability to travel independently to various offices within Government Center and throughout the community.

Exposure to blood borne pathogens is considered low.

Burnett County is an Equal Opportunity Employer

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The abilities, duties, and responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of any specific statement of abilities, duties, or responsibilities does not exclude them from the position if the work is similar, related, or a logical assignment of the position. The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the position change.

Position description created December 31, 2024

Job Type: Full-time

Pay: From $26.24 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Behavioral health: 1 year (Preferred)

Work Location: In person