Case Manager Specialist

Job Title: Career Navigator

Reports to: Lead Career Navigator

Position Classification: Non-Exempt

Office Location: Bartlesville, Oklahoma

Wage: $17.81 to $19.25

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

What We Can Offer You-

Health Insurance: Traditional PPO Plan or HDHP plans available with Anthem Blue Cross Blue Shield (Medical, HAS, FSA, Dental Insurance and Vison insurance). Other offering- Life Ins, AD&D, Short- and Long-Term Disability.

PTO- Employees Receive the equivalent of 18 days of PTO per year, with an additional 5 days added after 4 years of Service, and another 5 days after 9 years of service. Our Company also offers 11 paid holidays to all employees.

Retirement Plan- After 1 month of service you will be able to participate in DWFS Group 401k Saving Plan, with company matching up to 4.5%.

Tuition Reimbursement Program- For courses or programs that are a full semester or longer, the Company may contribute up to $500.00 per semester (maximum of two semesters per calendar year) towards the cost of tuition and books.

Professional Development- DWFS believes in supporting the individual growth of its employees. To encourage employee development, DWFS offers a professional development reimbursement program to eligible employees who attend job related seminars and certification programs.

One on One Coaching and Mentoring- DWFS strongly believes in development and having open lines of communication. We do regular coaching and mentoring with our staff.

Growth Opportunities- DWFS believes in the development of their staff, this leads to growth. We regularly hire from within. Since we are nationwide, this opens many opportunities.

Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment;

Essential Job Functions:

• Interviews customers to assess ongoing service needs, obtain occupational information and explore the full range of employment opportunities and/or training.
• Coaches customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information.
• Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Performs visits to customers' homes, training providers' sites, and /or employment sites.
• Develops and implements service plans to meet customer needs. Ensures that service plans are maintained and updated as needed.
• Coordinates service provider activities.
• Implements prescribed program related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers. Manages a comprehensive caseload of job seekers (more detail?)
• Provides employment services on an ongoing basis.
• Provides guidance and other assistance to help the participant retain employment.
• Accurately document customer interactions through well-written case notes in automated system. Ensure that case files meet or exceed programmatic requirement. Prepare reports as requested.
• Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making customer referrals to appropriate workshops, assessments and internal programs while ensuring equitable access for all individuals regardless of needs or barriers.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.