Case Manager, Student Support Team

Case Manager, Student Support Team

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body (click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):
Master’s degree (foreign equivalent or higher). Three (3) years of full-time advising, counseling, and/or administrative experience. Experience counseling and supporting students. Experience working with students in emergency or crisis situations. Experience working in an external social service agency setting. Supervisory experience (supervision of students may be considered). Experience working with a diverse student population. Experience with Microsoft Office and/or Google applications.

Preferred Qualifications:
Master’s degree (foreign equivalent or higher) in higher education administration, counseling, social work, or related field. Additional years (4+) of full-time advising, counseling, and/or administrative experience. Experience in a higher education setting. Experience working with faculty, academic affairs, and/or student affairs staff. Experience with student staff training and development. Program development experience. Experience presenting or teaching.

Brief Description of Duties:
The Case Manager plays a crucial role as a team member on the Student Support Team and Family Services and Support. The incumbent is responsible for engaging, supporting, and empowering undergraduate and graduate students in order to help maximize their Stony Brook experience and prepare them for success both on and off the campus. Therefore, the selected candidate must demonstrate a very high level of care, discretion, and support for the safety and well-being of each student in our community. It will also be necessary for the selected candidate to have experience working with a diverse student population.
The selected candidate will also have excellent customer service and interpersonal skills, exercising strong organizational and time-management skills with an exceptional attention to detail. Essential for this role is the adeptness to work independently as well as part of a team with a collaborative approach to problem solving. Given the high level of multiple, independent and oftentimes urgent decisions that will be required of this position, having strategic and analytical thinking skills with an ability to solve problems and make effective decisions is imperative for this role.
The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided.
This involves actively participating in team meetings, sharing insights, and engaging in collaborative decision-making processes.
The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services.
The Case Manager will manage projects and initiatives that support student success, help students successfully navigate unforeseen challenging circumstances, and collaborate with many constituents across the campus community in support of these efforts. This role will also assist with data and assessment activities that evaluate the quality of Student Support Team services to students.

Academic Coordination & Crisis Response

• This role provides oversight and immediate response during crisis situations within the established university framework, utilizing high-level discretion and judgment to determine the appropriate level of intervention and escalation to senior leadership. The Case Manager collaborates with campus partners to offer immediate assistance to affected individuals and ensures comprehensive follow-up. The Case Manager provides expert guidance on university policies regarding formal academic interruption requests and coordinates leave of absence processes when necessary. By facilitating direct referrals to Counseling and Psychological Services (CAPS), the Survivor Advocate, the CARE Team, University Police, and Student Health Services, the case manager ensures that a student’s well-being is prioritized while maintaining the integrity of their educational trajectory. This involves leading strategic planning for a student’s successful return to campus, ensuring academic continuity or a structured pause that aligns with the student’s specific recovery or crisis resolution needs.

Case Management: Basic Needs & External Partnerships

• The Case Manager provides dedicated, short-term case management for students experiencing basic needs insecurity, with a primary focus on food security, stable housing, and emergency financial assistance. A critical component of this role is serving as the campus expert on SNAP benefit navigation, assisting students in understanding complex eligibility criteria, identifying applicable exemptions (such as work-study status or vocational training tracks), and guiding them through the application and recertification processes. To sustain this safety net, the case manager develops and maintains strategic, reciprocal relationships with external community partners, including local social service agencies, housing authorities, and non-profit organizations. By serving as a bridge to these external entities, the case manager ensures that students have a seamless transition between university support and community-based aid. This function involves continuous assessment of the local resource landscape to ensure the university’s referral network remains current, effective, and responsive to the multifaceted barriers students face outside the classroom.

Student Navigation & Advocacy

• The Case Manager serves as the primary student navigator for complex situations, providing ongoing coaching and advocacy for individuals navigating university systems. This role is a central point of contact for cases of concern, such as medical withdrawals, hospitalization follow-ups, family loss, and other personal challenges that threaten academic persistence. The Case Manager coordinates support for students facing gaps in attendance due to extended absences, providing a stabilized and compassionate point of contact for individuals in distress. This function requires the case manager to troubleshoot multifaceted problems presented by students, families, and faculty to identify the most effective path forward for long-term student success. To maintain the highest standards of professional care, the case manager ensures that all documentation and communication strictly adhere to FERPA regulations, maintaining detailed and accurate case records within the departmental database to track follow-up actions and ensure successful student outcomes.

Staff Supervision & Strategic Initiatives

• The Case Manager participates in all phases of hiring, training, and supervising student staff to maximize their professional growth and ensure high-quality service delivery at the front line. The role coordinates departmental events and outreach initiatives that foster a caring, supportive, and diverse campus community reflecting the university’s values. Additionally, the case manager participates in Admissions and New Student/Family orientation events to communicate the scope of services provided by the Student Support Team. This includes educating the broader campus community on basic needs resources and the importance of proactive case management in student retention.

Professional Development and Committee Involvement

• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Evening and weekend work will be required at times.

Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

Salary: $68,000-$70,000 + $4,000 Location Pay = $72,000-$74,000 Total Compensation
In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

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