Case Manager Supervisor (Bilingual)

Title: Regional Manager I

Location: USA

Schedule: Remote, Monday to Friday (8:30am-5:00pm) requires traveling and covering different states.

Summary:

The SAFEty Initiatives programs provides residential services for unaccompanied minors as well as Home Study and Post Release Services (HSPR) for children ranging in age from infants to seventeen years old who have entered the country without documents and without their parents. This position will provide regional oversight, coordination and consultation for both HHCS and the national network case management staff in an assigned region through coordination with ORR and GDIT and supervision of home study recommendation and post release service provision. Local and out of state travel for the purpose of conducting home visits and monitoring visits will be required.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Achieve your goals in a supportive environment that prioritizes your well-being and personal flexibility.

Our Benefits:

• Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Commuter benefits.
• Professional Development Assistance.
• Disability insurance.
• Voluntary Benefits.
• Flexible Spending Account.
• Life/AD&D Insurance.
• Employee Assistance Program.
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Essential Functions:

Duties & Responsibilities:

• Supervise case management staff and their work, including performance management and training, and ensures the timeliness and quality of their work
• Coordinate case management services of the Home Study and Post Release team in a designated region, and trains and supervises the management staff.
• Makes recommendations for hiring, promotions, terminations and work assignments of case management staff
• The Regional Manager, in collaboration with the Quality Assurance Specialist and Training Specialist, conducts annual monitoring of the national network, issuing Corrective Action Plans, as well as, providing technical assistance in keeping with accepted child welfare standards and social work practices.
• Maintain a small caseload when needed in an assigned region, which will require both local and out of state travel for purposes of conducting home visits
• Coordinate referrals and service planning in relevant areas
• Ensures the implementation of organization, division and program policies and procedure
• Continually assess ongoing changes in behavior and general conditions that could impact the safety of a participant
• Build and maintain relationships with community services providers in multiple states in the Central and Eastern part of the US, and monitor their service provision according to the terms of their agreements
• Complete regular case management and staffing meetings
• MaintainaccuraterecordsandconsistentlyensuretheconfidentialityofinformationrelevanttoUCsandtheir cases
• Maintains accurate records of post release services including measurable outcomes and reasoning behind termination of services
• Submit required reports and documentation in a timely manner
• Provide crisis intervention when necessary, including involving Child Protective Services.
• Actively pursues professional development opportunities such as workshops and education programs
• Participates in regular supervision meetings with immediate supervisor

Supervisory Responsibilities (if applicable):

• Home Study and Post Release Case Manager

Education and Experience:

• Master's degree in behavioral sciences, human services or social services field; OR
• Bachelor’s degree and at least 3 years of progressive employment experience that demonstrates supervisory and case management experience.
• Experience in family reunification, home assessment, or foster care/child welfare is preferred.

Certifications/Licenses:

• Valid and in good standing state driver’s license (or the ability to obtain a driver’s license within15 days of employment).

Knowledge/Skills/Abilities (K/S/A):

• Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:
• Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Access to regular, dependable and timely transportation
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Knowledge of local community social services, knowledgeable about family preservation, kinship care, and general child welfare.
• Knowledge of home studies and/or post release services and writing professional, thorough assessment reports.
• Experience working with immigrant populations
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.

• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.

Work Arrangement:

This role is eligible for a “remote” work arrangement. In-person meetings may be required on a regular basis (monthly, quarterly, etc.). If working remotely, access to a private and quiet space is required. There is also availability to work from office workspaces as needed for staff in Illinois. In-state and out-of-state travel will be required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.
• May berequiredto work evening and/or weekend hours as needed.
• May require travel throughout the local area to participant homes and community locations.
• For homework, the employee must have a confidential workspace

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

HHCS is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, and business needs. HHCS is committed to providing a work environment that is free from discrimination and harassment. Consistent with applicable federal, state, and local laws, HHCS prohibits discrimination or harassment against any employee or applicant on the basis of race, color, religion, creed, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, citizenship, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. This policy applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. HHCS also provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, as required by law.