Case Manager (Support and Service Coordinator - CLTS)

JOB
Sheboygan County - Health & Human Services is a proud 2026 Gold recipient of Mental Health America’s Bell Seal for Workplace Mental Health, awarded for our commitment to employee mental health and well-being. Learn more about the Bell Seal at mhanational.org/bestemployers.Here is why working at Sheboygan County is for you: It is our imperative to remain an inclusive workplace. Sheboygan County is committed to attracting, supporting, and retaining a culturally diverse workforce that represents our community. Sheboygan County Health and Human Services also strives to be a trauma informed organization which fully realizes the prevalence of trauma, recognizes the effects of trauma, and responds with trauma informed policies and practices, and we are looking for staff who will help us champion this journey.Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following: Generous benefits package Time off: 15 vacation days, sick time and 10 paid holidaysOther perks: Referral program, Wisconsin Retirement System, education discount and more!What to Expect: Under the general supervision of a Health and Human Services Supervisor, the Case Manager provides comprehensive case management and service coordination to individuals, children, youth, and families with a wide range of social, emotional, behavioral, developmental, and mental health needs. This position is responsible for assessing needs, determining eligibility, developing and implementing service plans, coordinating services across systems, and monitoring outcomes to support safety, stability, recovery, and overall well-being. The Case Manager works collaboratively with clients, families, internal County staff, and community partners to connect individuals with appropriate services and resources while ensuring compliance with applicable laws, policies, funding requirements, and professional standards. Services are delivered using trauma-informed, culturally responsive, and strengths-based practices that recognize the impact of trauma and promote resilience, empowerment, and effective engagement.

EXAMPLE OF DUTIES
The following duties are essential for this position. However, they are not to be construed as exclusive or all–inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.Plan, provide, arrange, and monitor direct client services under the general supervision of a Health and Human Services Supervisor, working within assigned program areas and service populations.Provide information, outreach, and assistance to individuals, families, and the public; collect and analyze information, determine service eligibility and need, and accept or initiate referrals for services as appropriate.Conduct comprehensive assessments of individuals and families to evaluate strengths, needs, risks, and priorities, including social, emotional, behavioral, developmental, and environmental factors impacting functioning and well-being.Provide case management and service coordination for children, youth, adults, and families experiencing mental health, substance use, developmental, or other human service–related challenges, with an emphasis on family systems, natural supports, and recovery-oriented outcomes.Develop comprehensive, outcome-focused service plans in collaboration with clients and their support systems; identify goals, objectives, and strategies; and secure, arrange, or authorize services and supports within program guidelines and available resources.Coordinate, facilitate, and participate in interdisciplinary and interagency team meetings with clients, families, service providers, schools, courts, and community partners to ensure shared goals, effective communication, and coordinated service delivery.Monitor, evaluate, and adjust services on an ongoing basis to ensure effectiveness, efficiency, and alignment with service plans, client needs, funding requirements, and applicable standards.Maintain complete, timely, and accurate case records and documentation in designated electronic and paper systems, including assessments, service plans, progress notes, correspondence, referrals, and required reports, in accordance with program, regulatory, and professional standards.Maintain knowledge of and compliance with applicable federal and state laws, administrative rules, funding source requirements, agency policies, professional standards, and evidence-based or best-practice models relevant to assigned programs and services.Maintain familiarity with client rights and responsibilities; ensure that rights are clearly communicated, respected, and protected throughout the course of service delivery.Provide advocacy and support to clients and families to promote access to services, reduce barriers, and support successful participation in programs, education, treatment, and community life.Collaborate with crisis services, law enforcement, healthcare providers, and other emergency or protective systems.Depending on assignment, analyze the need for court involvement or administrative action; prepare reports or documentation; assist with or participate in court-related processes; and provide information or testimony as required.Collaborate regularly with internal county departments and external partners, including behavioral health providers, schools, healthcare systems, child welfare, youth justice, corrections, housing providers, and community-based organizations, to support coordinated and effective services.Identify, authorize, and monitor services, supports, and related expenditures in accordance with program requirements and funding limitations, and maintain appropriate documentation related to service utilization and accountability.Participate in unit, division, and department meetings; interdisciplinary staffing; training; and quality improvement activities, contributing to service development, process improvement, and professional growth.Support team functioning by sharing knowledge, assisting colleagues, and, as assigned, providing informal guidance or mentoring to newer staff.Engage in ongoing professional development, training, and skill-building activities, including those related to trauma-informed care, cultural humility, equity, and emerging best practices.Perform other related duties as assigned to support the mission, programs, and operations of the Health and Human Services Department.

SUPPLEMENTAL INFORMATION
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed primarily in an office, community, and client-based environment within Health and Human Services facilities, community locations, and client residences, with regular use of standard office equipment. Hybrid work model, including remote work options, may be available based on departmental needs and supervisory approval.Frequent contact with co-workers, supervisors, consumers, family members, service providers, community partners, State and County personnel, and members of the public.Duties require regular verbal communication, active listening, and the ability to hear, speak, and communicate effectively in person, by telephone, and in group or meeting settings.Visual acuity is required for reviewing electronic and written records, completing documentation, reading reports, and entering data into computerized systems.Work involves extended periods of sitting, standing, walking, and driving, as well as occasional bending, reaching, and lifting of light materials (generally up to 25 pounds).Position may require travel throughout the county and occasionally outside the county with the use of a county-owned or personal vehicle to attend meetings, trainings, home visits, court proceedings, or community-based appointments.Work may involve interaction with individuals experiencing crisis, emotional distress, or challenging behaviors; may occasionally involve contact with aggressive or volatile individuals.The position requires the ability to maintain established productivity standards while managing multiple tasks, interruptions, and time-sensitive demands in a fast-paced environment.