Case Manager - Supportive Housing

Case Manager, Supportive Housing

Division: Adult and Family Services

Department: Transitional and Supportive Housing

Reports to: Manager, Transitional and Supportive Housing Services

Classification: Full-Time, Exempt

JOB DESCRIPTION

About HopePHL™

HopePHL is the result of the joining of People’s Emergency Center (PEC) and Youth Service, Inc. (YSI) in January 2023. Together, we achieve a greater impact in Philadelphia. HopePHL inspires Philadelphia's children, youth, families, and communities to thrive by providing housing, advocacy, and trauma-responsive social services designed to promote equity, resilience, autonomy, and well-being. We are looking for vibrant and compassionate people to join our team! Learn more at www.hopephl.org.

Summary

The Case Manager, Supportive Housing (40th Street) is responsible for promoting housing stability, economic mobility, and overall well-being for residents living in a mixed housing model that includes both Permanent Supportive Housing (PSH) and affordable housing units. This role provides housing-focused case management, service coordination, and community-based support to approximately 40 households. Service intensity varies by resident need and program requirements, with higher-intensity services provided to PSH residents and light-touch engagement provided to affordable housing residents.

Position Type and Work Schedule

This is a full-time, exempt position, regularly scheduled to work 40 hours per week. Work schedules are typically Monday through Friday with flexibility to meet resident needs, including occasional evening hours for programming or engagement activities.

ESSENTIAL DUTIES & RESPONSIBILITIES

Housing Stability & Case Management

· Provide housing-focused case management to support long-term housing stability for residents.

· Develop, implement, and regularly update individualized service plans.

· Maintain consistent contact with residents based on program expectations and acuity.

· Support lease compliance, eviction prevention, and resolution of tenancy-related concerns.

· Coordinate with property management to address resident needs and housing issues.

· Assist residents in maintaining income, benefits, and housing-related resources.

Service Coordination & Resource Linkage

· Conduct assessments to identify resident needs and goals.

· Connect residents to community-based services, including employment, education, behavioral health, healthcare, and financial resources.

· Collaborate with internal staff (e.g., Career Counselor, Life Skills, Behavioral Health) and external partners to ensure coordinated service delivery.

· Monitor service engagement and address barriers to access.

Community Engagement & Programming

· Plan and facilitate workshops, groups, and activities that promote independent living skills, financial stability, and community connection.

· Encourage resident participation in services and activities.

· Support the development of a positive and engaged residential community.

Documentation & Compliance

· Complete all required documentation in a timely and accurate manner, including HMIS and internal systems.

· Maintain audit-ready files in compliance with HUD, OHS, and agency standards.

· Track outcomes and support reporting requirements.

· Participate in audits, monitoring, and quality improvement activities.

Collaboration & Communication

· Maintain regular communication with property management, internal teams, and external service providers.

· Participate in team meetings, supervision, and case conferencing.

· Ensure continuity of care through clear and timely communication.

Crisis Response & Safety

· Respond to resident crises using trauma-responsive and de-escalation practices.

· Follow all agency protocols related to safety, incident reporting, and mandated reporting.

Professional Standards

· Maintain professional boundaries and confidentiality at all times.

· Adhere to HopePHL trauma-responsive care principles, ethical standards, and agency policies.

· Participate in required training, supervision, and professional development.

Attendance & Reliability

· Reliable attendance is an essential function of this position. Staff are expected to maintain a consistent schedule, communicate changes in a timely manner, and meet all program expectations related to service delivery and documentation.

COMPETENCIES

· Effective verbal and written communication

· Relationship-building and engagement

· Assessment and service planning

· Problem-solving and critical thinking

· Emotional regulation and crisis response

· Collaboration and teamwork

· Organizational and time management skills

REQUIRED EDUCATION AND EXPERIENCE

· Bachelor’s degree in Social Work or related human services field required.

· Experience working in housing, homelessness, or community-based services preferred.

Additional Eligibility Requirements

· Experience working successfully in team-based environments.

· Basic to intermediate computer skills (Microsoft Word, Excel, HMIS, and email).

· Ability to manage multiple responsibilities and meet deadlines.

· Sensitivity to, and experience working with, diverse and low-income populations.

Work environment

This position operates in a residential and office environment. Staff regularly conduct home visits, community-based meetings, and on-site engagement with residents.

Physical demands

The employee is regularly required to sit, stand, walk, and use standard office equipment. The employee may occasionally lift and/or move up to 30 pounds.

Other duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.

Hopephl is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Philadelphia, PA 19104