Case Manager - Working Wellness

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.

POSITION OVERVIEW:

The Case Manager in the Working Wellness Program works collaboratively with our Employment Specialist, Peer Support Specialist, and Clinician to provide case management, mental health services, and employment support services based on the IPS model. The Case Manager is responsible for supporting intakes, assessments, employment services, and ensuring effective client engagement from referral to discharge. This is an action-oriented, community-based program that aims to support clients to find meaningful employment that speaks to their interests and skills, while also addressing mental health needs so that clients can thrive.
This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:

• January 2027: 3% base pay increase

Future increases will be subject to the terms of the collective bargaining agreement.

Essential Job Functions and Responsibilities:

• Perform regular assessments of clients' needs in areas such as: housing, counseling, coordination of services, social relationships, family relationships, job skills, symptom management, navigating entitlement programs, budgeting, and other related areas.
• Provide case management duties for clients and connect them to various resources as necessary, including, but not limited to, assisting clients in finding housing, mental health services, resources to address food insecurity, childcare, and other supports. Support the team in meaningfully engaging with all clients a minimum of 2 times a month.
• Provide employment services to clients based on the IPS model, including conducting employer contacts with or on behalf of clients.
• Provide services in the field at least 50% of the time, including at various institutional settings and locations in the community, as necessary.
• Develop individualized care plans for clients in collaboration with the team.
• Provide services related to supporting mental health and skill building to support client’s increased functioning.
• Collaborate with the Program Supervisor in facilitating weekly team meetings where client cases are reviewed and where the team provides updates and feedback to one another.
• In collaboration with the Program Supervisor, support team in planning and collaborating in coordination of care and services to a caseload of 50+ clients, including updating and reviewing electronic records to inform client engagement.
• Collaborate with Lead Clinician and team in planning and facilitating workshops and outreach activities to the community
• Provide feedback to Program Supervisor about program needs and morale; assist Working Wellness staff to troubleshoot and problem-solve client and program operational needs and concerns to ensure quality service delivery
• Provide culturally responsive, strengths-based, and client-centered supports and advocacy.
• Consistently collaborate with mental health and other social service professionals in various institutional capacities and settings to initiate, refer, and follow-up with services in conjunction with or on behalf of clients.
• Consistently write case notes and documentation regarding services rendered in a timely manner and in compliance with standards of care of La Familia.
• Consistently meet productivity and client contact hour’s requirements in compliance with programming and standards of care of Working Wellness.
• Consistently attend weekly meetings of Working Wellness Staff Meetings/Group Supervision; weekly meetings of individual supervision with the Program Supervisor; monthly ACBHCS meetings; and other meetings or trainings relevant for community or professional stakeholder purposes or professional development, team meetings, trainings, and presentations as needed.
• Maintain client confidentiality and charts in compliance with Health Insurance Portability and Accountability Act (HIPAA)
• Comply with all agency’s policies and procedures.
• Support agency-wide Quality Improvement efforts.
• Demonstrate a capacity and commitment to provide services to diverse clientele, families, and populations in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses..
• Participate in peer-to-peer learning by being available for occasional job shadowing.

Other

• Attend trainings and participate in events relevant to key responsibilities, including IPS trainings and county IPS meetings.
• Track and regularly report on key metrics for responsible function areas
• Leads and collaborate on special projects related to agency objectives as appropriate

CORE COMPETENCIES:

Leading the self:

• Demonstrates ethics and integrity
• Displays drive and purpose
• Manages self and adapts to change
• Exhibiting leadership stature
• Practice self-awareness and continuous learning

INCLUSION, RESPECT, AND COLLABORATION:

• Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
• Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
• Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.

QUALIFICATIONS & EXPERIENCE:

• BA degree in the field of psychology, counseling, or social work and two years of experience in the mental health field or four years of experience in the mental health field, or similar education/experience.
• Bilingual Spanish/English preferred.
• Experience working with Severe Mental Illness (SMI) populations and principles of case management, individual rehabilitation, family supports, supported services (housing, employment, education), and crisis interventions.
• Demonstrate a capacity and commitment to work in cooperation with a diverse team of professionals in regards to race; class; gender; sexuality; disability; age; immigration/citizenship status; religion/spirituality; and other social statuses.
• Ability to organize and prioritize duties as well as multi-task in short periods of time in regards to shifting the aforementioned roles throughout the day (i.e. community outreach, client appointments, writing case notes, IHOT meetings, consultation.)
• Demonstrate a competency of writing skills effective enough to communicate client services rendered as well as coordinate casework with IHOT staff.
• Demonstrate a capacity to collaborate in the context of team work, share casework, and communicate effectively so that program operations are executed with minimal challenges.
• Demonstrate a commitment to be teachable as well as receive and integrate feedback into work performance within an effective manner of time.
• Experience in non-profit and community-based organizations preferred.
• Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
• Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
• Proficient in MS Office and Google Workspace products.
• Valid CA Driver’s license required.
  • Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

OTHER RESPONSIBILITIES:

• Demonstrates cultural awareness and provides respectful, client-centered care.
• Maintains knowledge of community resources for client referrals
• Attend work regularly, adhering to policies on absences and tardiness.
• Understands and applies legal requirements, including confidentiality and risk management.

Timekeeping & Attendance Responsibilities

• Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
• Take all required meal and rest breaks in compliance with state, federal, and agency policies.
• Review and submit timesheets by established deadlines to ensure timely payroll processing.
• Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
• Maintain consistent and reliable attendance to support team and program operations.
• Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
• Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.

TEAM COMMITMENT:

• Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
• Handles difficult or conflict situations constructively and seeks appropriate assistance.
• Accepts accountability and constructive feedback.
• Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
• Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
• Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

WORKING CONDITIONS and JOB SETTING:

• Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
• While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
• The employee is occasionally required to move around the office
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• May require travel, dependent on agency needs
• Can work under deadlines
• Performing general physical activities such as picking up, moving, and using objects, tools, or controls
• The noise level in the work environment is usually low to moderate.

Physical Requirements

• Ability to safely operate a motor vehicle
• Ability to push, pull, and lift up to 50 pounds frequently.
• Ability to stand and move from one location to another daily.
• Ability to sit for prolonged periods of time
• Ability to visually focus on near and far items, and to be able to switch between them.
• Ability to reliably report to work on time and perform the position's required tasks as scheduled
• Ability to grasp and carry items
• Ability to hear and effectively communicate with co-workers, clients, and the public
• Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
• Ability to process information and data for use within the organization

BENEFITS:

• Excellent Health benefits package for you and your family, including:
  • Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
• Vacation, 15 paid holidays, 12 paid sick days upon accrual
• Employee Assistance Plan to support you and your family’s well-being and finances
• Pet Plan Benefit:
  • PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
• 403(b) retirement plan
• Work-life wellbeing & excellent work hours
  • La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
• License and Certification renewals reimbursed.
• Supportive/Collaborative work environment
• Opportunities for Growth and Professional Development
  • We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
• This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
  • January 2027: 3% base pay increase
  • Future increases will be subject to the terms of the collective bargaining agreement.