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Case Manager/Housing Specialist
JOB
When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community. An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. Paid Vacation And Sick Leave15 Vacation Days Accrued Annually Starting Day OneAfter Three (3) Years of Service, 18 Vacation Days Accrued AnnuallyAfter Five (5) Years of Service, 20 Vacation Days Accrued Annually13 Sick Leave Days Accrued Annually Starting Day OneTen Paid Holidays + One Paid Floating Holiday to Use as You WishPaid Sabbaticals Every Five (5) YearsTwo-Week Sabbatical After Five Years of Continuous ServiceThree-Week Sabbatical After Ten Years of Continuous ServiceFour-Week Sabbatical After Fifteen Years of Continuous ServiceFour-Week Sabbaticals Every Five Years After Fifteen Years of Continuous ServiceRetirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose FromSome Medical Plans with Zero Employee Premium CostDental and Vision Plans Comprehensive Wellness ProgramQuarterly Wellness Challenges Vision Exams and Optometry Events OnsiteVaccination ClinicsOnsite Mammogram and Prostate Screening EventsSkin Cancer Screening Events OnsiteBiometrics and Health Screening Events OnsiteFinancial Health and Retirement Planning Events Onsite & OnlineFitness Resources and Onsite Sessions Like Yoga and Tai ChiTuition Reimbursement ProgramAlternative Work SchedulesTelehealth Qualified Employer - Public Service Loan Forgiveness Program - Department of EducationEmployee Assistance Program with Ongoing Training & Development OptionsCivil Service Leave Van Pool OptionsShort-Term Disability – Employer PaidBasic Life Insurance - Employer PaidFlexible Spending Accounts for Dependent Care and Medical ExpensesSuite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer InsuranceWorking at Pinal County is an investment in YOU. Apply today and find out why Pinal County is more than just a job. Before you apply, watch this video to learn helpful tips for completing an application at Pinal County: Application TipsPerform technical and clerical duties in the determination of applicant's eligibility for public housing assistance programs, in accordance with established Federal and state regulations and Pinal County policies, conduct interviews, and explain rules and regulations to prospective clients under basic supervision. Perform a full range of routine to complex rental assistance and property management duties, including managing a caseload in areas such as eligibility, leasing, and occupancy and enforcing policies while adhering to specific programs guidelines under Housing and Urban Development (HUD) regulations.
EXAMPLE OF DUTIES
Interview persons applying for admission to public housing programs, explain County program requirements, and answer questions about policies, rules, regulations, and procedures.Conduct initial interviews, collect supporting documentation, and gather all information required to make determination of eligibility for public housing assistance programs.Verify application information, check credit and criminal history, and other factors affecting program eligibility.Process applications, maintain files, reply to inquiries regarding status of applications, update wait lists, and refer eligible applicants to property managers and other staff for move-ins.Set up group orientation for new tenants, review the rules and regulations of public housing programs, and answer questions on housing assistance and other regional community service programs.Conduct quality control review of client's files and review case files for compliance with (HUD) regulations and Section 8 of the United States Housing Act of 1937 and amendments.Update and maintain report logs and check for accuracy.Set appointments with the clients and landlords to do Housing Quality Standard inspection for initial, annual, re-inspection and audits as required.Assist other housing program staff as needed to meet workload demands.Compile documents for case files and track cases, case activities, and disposition details.Conduct lease-up meetings with new public housing clients to minimize the number of vacant unit days, explain lease provisions and tenant rights and responsibilities, collect required rents and deposits or arrange a payment plan within allowable guidelines, schedule move-in appointments, and coordinate move-in procedures including the transfer of utility accounts to tenants.Explain PCHCD Fair Market Rent and rent reasonableness standards and limitations to property owners and tenants.Stay alert to indications of program violation or potential fraud, identify possible violations and conduct initial investigations to resolve or document suspected violations, document client case files regarding investigation results, and prepare client pay-back agreements in cases of documented rental assistance over-payments.Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.Perform other related duties as required.
SUPPLEMENTAL INFORMATION
Knowledge of applicable Arizona Revised Statutes and County Ordinances, including the Landlord/Tenant Act.Knowledge of HUD and other federal and state public housing program regulations and eligibility requirements, including Code of Federal Regulations (CFR) and HUD standards and procedures.Knowledge of regional community service agencies and other public assistance programs.Knowledge of basic record keeping, records management, and accounting rules and standards.Skill in understanding and explaining state laws, County ordinances, rules and regulations, and policies and procedures governing public housing functions.Skill in reviewing, updating, and maintaining files, reports, and documentation for public assistance programs.Ability to appraise factual situations and make appropriate decisions promptly and in accordance with law. PHYSICAL DEMANDSThe work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to balance, crouch, feel, finger, grasp, handle, reach, perform repetitive motion, push, speak, hear, stand, walk, operate motor vehicles and/or heavy equipment, and demonstrate visual and mental acuity. WORK ENVIRONMENT Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.This position is Grant Funded and continued employment is contingent upon available funding.NOTICE TO APPLICANTS We appreciate your interest in our employment opportunities. At Pinal County, we valueprofessionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications. Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT).Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.
When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community. An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance. Paid Vacation And Sick Leave15 Vacation Days Accrued Annually Starting Day OneAfter Three (3) Years of Service, 18 Vacation Days Accrued AnnuallyAfter Five (5) Years of Service, 20 Vacation Days Accrued Annually13 Sick Leave Days Accrued Annually Starting Day OneTen Paid Holidays + One Paid Floating Holiday to Use as You WishPaid Sabbaticals Every Five (5) YearsTwo-Week Sabbatical After Five Years of Continuous ServiceThree-Week Sabbatical After Ten Years of Continuous ServiceFour-Week Sabbatical After Fifteen Years of Continuous ServiceFour-Week Sabbaticals Every Five Years After Fifteen Years of Continuous ServiceRetirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose FromSome Medical Plans with Zero Employee Premium CostDental and Vision Plans Comprehensive Wellness ProgramQuarterly Wellness Challenges Vision Exams and Optometry Events OnsiteVaccination ClinicsOnsite Mammogram and Prostate Screening EventsSkin Cancer Screening Events OnsiteBiometrics and Health Screening Events OnsiteFinancial Health and Retirement Planning Events Onsite & OnlineFitness Resources and Onsite Sessions Like Yoga and Tai ChiTuition Reimbursement ProgramAlternative Work SchedulesTelehealth Qualified Employer - Public Service Loan Forgiveness Program - Department of EducationEmployee Assistance Program with Ongoing Training & Development OptionsCivil Service Leave Van Pool OptionsShort-Term Disability – Employer PaidBasic Life Insurance - Employer PaidFlexible Spending Accounts for Dependent Care and Medical ExpensesSuite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer InsuranceWorking at Pinal County is an investment in YOU. Apply today and find out why Pinal County is more than just a job. Before you apply, watch this video to learn helpful tips for completing an application at Pinal County: Application TipsPerform technical and clerical duties in the determination of applicant's eligibility for public housing assistance programs, in accordance with established Federal and state regulations and Pinal County policies, conduct interviews, and explain rules and regulations to prospective clients under basic supervision. Perform a full range of routine to complex rental assistance and property management duties, including managing a caseload in areas such as eligibility, leasing, and occupancy and enforcing policies while adhering to specific programs guidelines under Housing and Urban Development (HUD) regulations.
EXAMPLE OF DUTIES
Interview persons applying for admission to public housing programs, explain County program requirements, and answer questions about policies, rules, regulations, and procedures.Conduct initial interviews, collect supporting documentation, and gather all information required to make determination of eligibility for public housing assistance programs.Verify application information, check credit and criminal history, and other factors affecting program eligibility.Process applications, maintain files, reply to inquiries regarding status of applications, update wait lists, and refer eligible applicants to property managers and other staff for move-ins.Set up group orientation for new tenants, review the rules and regulations of public housing programs, and answer questions on housing assistance and other regional community service programs.Conduct quality control review of client's files and review case files for compliance with (HUD) regulations and Section 8 of the United States Housing Act of 1937 and amendments.Update and maintain report logs and check for accuracy.Set appointments with the clients and landlords to do Housing Quality Standard inspection for initial, annual, re-inspection and audits as required.Assist other housing program staff as needed to meet workload demands.Compile documents for case files and track cases, case activities, and disposition details.Conduct lease-up meetings with new public housing clients to minimize the number of vacant unit days, explain lease provisions and tenant rights and responsibilities, collect required rents and deposits or arrange a payment plan within allowable guidelines, schedule move-in appointments, and coordinate move-in procedures including the transfer of utility accounts to tenants.Explain PCHCD Fair Market Rent and rent reasonableness standards and limitations to property owners and tenants.Stay alert to indications of program violation or potential fraud, identify possible violations and conduct initial investigations to resolve or document suspected violations, document client case files regarding investigation results, and prepare client pay-back agreements in cases of documented rental assistance over-payments.Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.Perform other related duties as required.
SUPPLEMENTAL INFORMATION
Knowledge of applicable Arizona Revised Statutes and County Ordinances, including the Landlord/Tenant Act.Knowledge of HUD and other federal and state public housing program regulations and eligibility requirements, including Code of Federal Regulations (CFR) and HUD standards and procedures.Knowledge of regional community service agencies and other public assistance programs.Knowledge of basic record keeping, records management, and accounting rules and standards.Skill in understanding and explaining state laws, County ordinances, rules and regulations, and policies and procedures governing public housing functions.Skill in reviewing, updating, and maintaining files, reports, and documentation for public assistance programs.Ability to appraise factual situations and make appropriate decisions promptly and in accordance with law. PHYSICAL DEMANDSThe work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to balance, crouch, feel, finger, grasp, handle, reach, perform repetitive motion, push, speak, hear, stand, walk, operate motor vehicles and/or heavy equipment, and demonstrate visual and mental acuity. WORK ENVIRONMENT Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.This position is Grant Funded and continued employment is contingent upon available funding.NOTICE TO APPLICANTS We appreciate your interest in our employment opportunities. At Pinal County, we valueprofessionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration, which may impact your future Pinal County applications. Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources. All qualified candidates eligible to work in the United States are welcome to apply. However, visa sponsorship is not available. Pinal County does not participate in STEM Optional Practical Training (STEM OPT).Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law. Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.
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