Case Manager/Housing Specialist

Description

When we take good care of our employees, they take good care of our citizens. We are dedicated to providing our employees with a healthy work/life balance through paid vacation, paid sick leave, paid holidays, and don’t forget paid sabbaticals every five years. We invest in your well-being with affordable healthcare plans and monthly wellness events. We secure your future with highly sought-after retirement plans. We invest in you every day. Pinal County offers a rewarding experience and meaningful work. Find your purpose here in Pinal County and help us make a difference in our community.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES

• Interview persons applying for admission to public housing programs, explain County program requirements, and answer questions about policies, rules, regulations, and procedures.
• Conduct initial interviews, collect supporting documentation, and gather all information required to make determination of eligibility for public housing assistance programs.
• Verify application information, check credit and criminal history, and other factors affecting program eligibility.
• Process applications, maintain files, reply to inquiries regarding status of applications, update wait lists, and refer eligible applicants to property managers and other staff for move-ins.
• Set up group orientation for new tenants, review the rules and regulations of public housing programs, and answer questions on housing assistance and other regional community service programs.
• Conduct quality control review of client's files and review case files for compliance with (HUD) regulations and Section 8 of the United States Housing Act of 1937 and amendments.
• Update and maintain report logs and check for accuracy.
• Set appointments with the clients and landlords to do Housing Quality Standard inspection for initial, annual, re-inspection and audits as required.
• Assist other housing program staff as needed to meet workload demands.
• Compile documents for case files and track cases, case activities, and disposition details.
• Conduct lease-up meetings with new public housing clients to minimize the number of vacant unit days, explain lease provisions and tenant rights and responsibilities, collect required rents and deposits or arrange a payment plan within allowable guidelines, schedule move-in appointments, and coordinate move-in procedures including the transfer of utility accounts to tenants.
• Explain PCHCD Fair Market Rent and rent reasonableness standards and limitations to property owners and tenants.
• Stay alert to indications of program violation or potential fraud, identify possible violations and conduct initial investigations to resolve or document suspected violations, document client case files regarding investigation results, and prepare client pay-back agreements in cases of documented rental assistance over-payments.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK

• High school diploma or GED equivalent.
• One (1) year of computer and customer service experience, preferably in housing or real estate.
• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.

Preferred Qualifications

• AA in public management, urban planning, or property management.
• Special training and certifications through HUD and Arizona Department of Economic Security.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of applicable Arizona Revised Statutes and County Ordinances, including the Landlord/Tenant Act.
• Knowledge of HUD and other federal and state public housing program regulations and eligibility requirements, including Code of Federal Regulations (CFR) and HUD standards and procedures.
• Knowledge of regional community service agencies and other public assistance programs.
• Knowledge of basic record keeping, records management, and accounting rules and standards.
• Skill in understanding and explaining state laws, County ordinances, rules and regulations, and policies and procedures governing public housing functions.
• Skill in reviewing, updating, and maintaining files, reports, and documentation for public assistance programs.
• Ability to appraise factual situations and make appropriate decisions promptly and in accordance with law.