Case Worker (VA)

Case Management Responsibilities (60%)
Interviews applicants to determine eligibility for program enrollment based on established guidelines and
requirements: conduct needs assessment, obtains pertinent information and establish program goals for
eligible clients; refers applicants to internal case management specialists, and/or other agencies if not
appropriate for program.
Develops client intake for clients; instructs clients in completing necessary paperwork including goals
and/or budget forms; completes orientation check-off form and obtains release of information forms when
appropriate.
Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will
enable them to functionally cope with their environment; obtains speakers and workshop presenters as
needed.
Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance,
records retention, budget planning, scheduling, etc.
Refers clients to appropriate programs or other agencies based on clients needs and in accordance with
their program plan.
Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
Attends community meetings with representatives of other agencies to educate them about the program;
makes client referrals and maintain awareness of client's progress.
Interviews clients to determines appropriate, placement and/or referrals to other agencies.
Co-facilitate Life Skill Groups; plans group activities and focus; provides group participants with
information offered by other community services.
Social Services Responsibilities (20%)
Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on
program guidelines and restrictions, records clients disposition and other pertinent information.
Assist Veteran’s Program Coordinator, Director of Operations and Director of Social Services in
monitoring the Veteran’s Program Contract Requirements.
Assist with conducting weekly shelter inspections
Assist Veterans’ Program Coordinator with Weekly Medication Management.
Transport Veterans to VA medical/benefits appointments at the VA in Salisbury.
.
Assist Veterans in locating landlords that will use their HUD VASH voucher (transporting once every 2
weeks to look for housing).
Assist Veterans with concerns as requested. Relay client issues and concerns to Coordinator of Veteran’s
Program.
Administrative Responsibilities (20%)
Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and
completeness of the same.
Prepares and maintains client files documenting pertinent client information; prepares and maintains
records of clients’ progress in files; completes assessment forms, monthly client statistics and progress
notes; enters pertinent information into the established Homeless Management Information System
(HMIS).
Monitor supplies and make recommendations for reorders.

Other Responsibilities:
Assists with community service workers as needed.
Performs other duties as assigned

Knowledge, Skills, and Abilities:
Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform
the same.
Knowledge of the principles and practices of social service case management.
Knowledge of community resources.
Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain
Spreadsheets.
Ability to interview clients to evaluate and serve their needs.
Ability to work well with homeless veteran population.
Ability to communicating in Spanish language is helpful.
Ability to handle multiple duties simultaneously
Ability to meet job attendance requirements as designated by day and shift
Ability to pass drug screening test requirement
Ability to interpret and implement programs to meet goals and objectives
Ability to determine client eligibility for program assistance based on specific program guidelines and
restrictions.
Ability to build and maintain effective working relationships with the public and community agencies.
Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive
to their concerns.
Ability to present a positive and professional image of The Salvation Army.

MINIMUM QUALIFICATIONS REQUIRED:
Education and Experience:
Associate degree or two years of college coursework from an accredited college or university in Social
Work, Behavioral Science, or a related field,
and
Two years’ experience working in a social or public service environment with residential program and/or
employment counseling preferred,
or
any equivalent c