Casework Manager I, In-Home Unit

Summary

The Casework Manager I supervises a group of supervisors and caseworkers in one of the three child welfare program units. This work includes supervision of those conducting abuse/dependency investigations, protecting children living in their homes from abuse/ neglect, ensuring their safety, maintaining/strengthening family life and providing services for families and children who require separation in order to protect the child’s safety, health and well-being.

This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years: PA Child Abuse, PA Criminal History and FBI Criminal History.

A person in this position is expected to demonstrate the System of Care practice model which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partner that join with an individual or family to meet their goals.

A criminal background check is required.

Essential Duties

• Oversee the work of supervisors, caseworkers or support staff as it relates to the quality of client services.
• Supervise supervisors/caseworkers to identify clients’ needs and provision of appropriate services.
• Review and analyze case records to ensure quality of services provided
• Respond to calls from the public by providing related information and referral, determine eligibility for services.
• Attend and represent department at court hearings.
• Plan and supervise the administrative aspects of case management by assigning cases, monitoring work flow and ensuring timely provision of services
• Prepare correspondence, compile reports and maintain records.
• Participate in planning and implementation of in-service training.
• Train staff in policies and procedures.
• Evaluate performance and make appropriate recommendations regarding personnel actions.
• Produce, distribute and monitor reports containing statistical data on the number and disposition of cases.
• Ability to provide comprehensive overview of department and services to the community
• Monitor individual cases and programs to ensure regulatory compliance
• Monitor, implement and maintain departmental and county policies and procedures.
• Serve as liaison to service providers ensuring timely and appropriate delivery of services to clients.

• Maintain a professional public image in accordance with county and agency policy.
• Perform other duties, tasks and special projects as required.

Qualifications/Preferred Skills, Knowledge & Experience

Minimum Requirements:

• Three years of experience in public or private social work which included one year in a public welfare program and one year in a supervisory capacity; and a Bachelor’s degree from an accredited college or university which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences; or
• An equivalent combination of experience and training which includes 12 college credits from an accredited college or university in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences.
• Social Work is defined as providing services to families to help them attain a more satisfactory social, economic, mental or physical adjustment to their environment. Interviewing clients to obtain social histories, providing comprehensive information about agency programs/ services, determine eligibility for services, provide information and referral, navigate systems and negotiate/ advocate for services and formulate/ implement plans for change.
• Must have a valid driver’s license and use of a private vehicle.

• Three years of supervisory experience.
• Three years of child welfare experience.
• One year of management experience..
• Department of Public Welfare Supervisory Certification.
• Knowledge of child welfare regulations and related laws.
• Excellent organizational and time management skills.
• Ability to maintain confidential information and handle confidential matters.
• General understanding of Human Resources guidelines
• Adaptable to workplace change.
• Ability to establish priorities and carry tasks to completion.
• Excellent listening skills.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

• Basic knowledge of Microsoft Windows
• Knowledge of Word
• Basic knowledge of OutLook (Email and Calendar)

• The noise level in the work environment is usually quiet to moderate.
• Will spend approximately 90% of the time inside.
• Will spend approximately 10% of the time attending community meetings.

• Confidentiality is crucial to this position.
• This position requires professionalism.
• Ability to work extended hours, as necessary