Caseworker II - Human Services Department

The City of Phoenix Human Services Department is seeking a Caseworker II to join the Community Services and Initiatives Division within Aeroterra¿s Permanent Supportive Housing Program. This program provides comprehensive case management to 33 resident units onsite, supports the transition from shelter to stable housing, and offers employment referrals and partners closely with the City of Phoenix Housing Department, Section 8 and property management teams.

Community Services Division Caseworkers II's in this division provide case management, information and referral resources, and high-profile community crisis intervention.

• Case management duties include:
• Interviewing clients to identify barriers to self-sufficiency.
• Conducting assessments to determine eligibility for federally funded programs and assistance needed.
• Developing case plans.
• Providing referrals to appropriate agencies for services and client follow-up.

Responsibilities require considerable contact with diverse low-income groups, other agencies, anti-poverty workers, and the public. Successful candidates should have wide-range knowledge of social services programs, networking, information, and referral resources. They should also possess the ability to work independently and provide Family Services Center support in absence of supervisory staff.

• Flexibility to conduct fieldwork such as home visits and community outreach as part of client advocacy efforts.
• Flexibility working after hours, weekends, or flexible scheduling to support community needs.
• Thrives in a fast-paced environment and manage stressful situations with competing deadlines in an accurate and efficient manner.
• Ability to de-escalate situations, as needed.
• Possess crisis intervention skills.

Pay Range: $23.74 - $42.64 per hour.

Hiring Range: $23.74 - $35.08 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 051. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• Two years of experience in casework management, counseling, working with crime victims, or related activities
• Bachelor's degree in social work or a related field
• Other combinations of experience and education that meet the minimum requirements may be substituted
• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

• Advanced user or above in Microsoft office products, including word and excel.

• Developing case plans.
• Developing resources and/or working with community partners.
• Providing crisis intervention to vulnerable populations.
• Determining eligibility for social services within a federally funded program.
• Providing customer service to a diverse population.
• Completing case note documentation and report writing.
• Developing case plans in a case management setting.
• Creating and updating manual and/or automated database client files.

Recruitment closes May 28, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

Caseworker II, JC:07110, ID# 61659, 05/15/26, USM, DB, Benefits:007.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.