Cashier

Kirtland Community College is looking to add a Cashier in the Student Accounts Office on our Grayling campus.

The Cashier will act as the main point of contact to prospective and current students, parents, staff and the public. This person must possess strong customer service skills, both oral and written as they respond to customer inquiries in person, by phone and email. 

This position supports the department’s daily operations such as processing payments, resolving billing inquiries, providing options to students for financing their college education, maintaining accurate records, and collections. 

• Accurately receipt all incoming monies including tuition, student housing, invoice payments, property tax revenue, testing fees, facility usage, and departmental deposits. 
• Interact daily with internal and external customers in-person, via telephone, and email in adherence to FERPA regulations. 
• Respond to student account-related inquiries regarding billing, payment options, payment deadlines, tuition rates, 1098T tax forms.  
• Possess a basic understanding of Federal, State and Veteran student aid programs to assist students with simple financial aid questions as they relate to the tuition statement. 
• Assist with presenting multiple options for possible funding resources, including a payment plan, local agency and scholarship opportunities. 
• Clearly communicate how to complete the final steps of aid process to ensure financial resources are applied to the student’s tuition bill.
• Refer students seeking a monthly tuition payment plan to the College’s third-party provider. Update installment amounts after class schedule adjustments or financial aid awards are posted. Ensure all payment plan balances are reconciled to accounts receivable balances prior to electronic processing dates. Monitor imports of payments to student accounts.
• Reconcile cash drawer, credit cards, and checks for bank deposits. 
• Dispense petty cash, rolled coin and cash boxes. Prepares gift certificates.
• Assist in the collection of delinquent accounts; make phone calls, mail past due bills, negotiate internal re-payment plans, and accurately record all correspondence.
• Provide coverage for Student Services Specialist as needed such as issuing student ID badges and advising appointments.
• Sorts mail, data entry, filing, scanning and record keeping using Microsoft products.
• Perform other related tasks as required.

• Associate’s degree (preferred).
• Three years of experience in financial aid, business, accounting, or a related field. 
• Strong foundation of accounts receivable, mathematical calculations, reconciliation, and cash handling.
• Demonstrated proficiency with personal computer software, such as Microsoft and Google applications, complex computer-based systems, and database management systems.
• Ability to multitask between multiple software applications.
• Excellent customer service and interpersonal skills.
• Ability to retain information and procedures that are repetitive in nature.
• Attention to detail and excellent proofreading skills for written communications
• Ability to set priorities, organize, plan, exercise, initiate, perform assignments, and meet deadlines without immediate supervision.

SUPERVISION – Works under the general supervision of the Director of Student Accounts/Receivables.

ATTENDANCE–  Individuals in this position are expected to be available during the normal business hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements.

WORKING CONDITIONS  – Conditions are those of a multi-faceted office environment, requiring frequent oral and written communication with students and colleagues, and the ability to process data accurately and in a timely manner. In person, telephone, and email requests can be heavy at times. Occasional travel may be required. 

Kirtland Community College is an equal opportunity employer