Cashier – Automotive Dealership

Cashier - Automotive Dealership

Mercedes-Benz of Sugar Land is seeking a detail oriented, customer service driven individual to join our team of Cashiers.
As a cashier, you will be responsible for processing payments for work completed or purchase of parts requests while ensuring customer satisfaction and verifying the accuracy of the invoice.

Duties:
Ensure all invoice totals and receipts are accurate
Monitor the cash flow of Service and Parts Departments
Total the retail parts, fluids and labor charges to calculate a total for each category
Calculate the material charge applicable for each Repair Order
Provide the customer with the proper charges
Collect the total retail charges from customer
Provide the proper change and receipts to the customer
Calculate and enter applicable warranty charges
Complete the accounting section of the Repair Order as directed
Update the customer's service history file according to the procedures specified
Maintain the effective labor rate control forms as directed by management
Establish and maintain excellent working relationships with customers
Answer customer's questions pertaining to the invoice with honesty and integrity
Ensure that customer's complaints are handled promptly, with genuine concern and according to dealership guidelines
Handle phone calls and assist customers
Handle and account for daily cash in and out of the assigned register
File Repair Orders as directed by the Service Department
Report to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, employees or the customers
Provide prompt, efficient and quality service to the customers and dealership
Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
Attend training classes as directed by management

Qualifications:
High school diploma or the equivalent
Two years of experience as a cashier
Excellent verbal and written communication skills
Ability to collaborate with the public, sometimes with several customers at a time
Ability to collaborate with other dealership personnel
One-year accounting/bookkeeping/office management skills
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct
Ability to work 8 hour shifts between 7:30 am and 7:00 PM as assigned as well as two Saturday's a month.