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CASINO SERVICE REP
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Performs monetary transactions for all casino customers.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members.
- Performs monetary transactions for all casino customers.
- Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games.
- Loads or replenishes NRT machines as needed.
- Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
- Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
- Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet.
- Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required.
- Maintain the accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
- Create exciting atmosphere for guests, following all Spotlight behaviors.
- Make suggestions to improve Customer Service within the department.
- Data entry into CMS ensuring accuracy on all accounts.
- Assist in preparation of reports as requested.
- Responds professionally and calmly in all situations.
- Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.
- Maintain confidentiality of all matters regarding guests, team members, and the business operation.
- Assist in support of bus operations; preparation of documentation and greeting arriving buses.
- Must know and understand Title 31 and cross train in all areas.
- Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
- Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
- Promotes Total Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
WHAT YOU WILL NEED
- High school diploma or General Education Degree (GED)
- Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions
- Must be at least 21 years of age and able to obtain a MS gaming permit.
- Must be able to do simple math.
- Can type at least 20 wpm
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Must be able to read, write, speak and understand English.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Must be able to respond to visual and aural cues.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Must be able to stoop, bend, as well as maneuver through all areas of the department.
- Must be able to work standing for long periods of time with frequent standing in one location.
- Must be able to work under pressure to handle long guest lines, customer demands and complaints.
- Must be able to tolerate a smoking environment with loud noises
- Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers
ABOUT US
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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