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Casino Services Shift Supervisor - Full Time - Harrah's Gulf Coast

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Essential Job Functions: Directly supervises all line level team members. Responsible for accurate and timely completion of all shift work. Maintains harmony among Team Members and resolves grievances. Maintains attendance and variance records; researches all discrepancies related to cash activities. Monitors NRT machines to ensure optimum uptime. Is fair and consistent in all employee related interactions. Assists in the meeting of all deadlines including but not limited to: evaluations, spotlight pace, documentation, and return of Revenue Audit exceptions. Is professional and calm in all aspects of business operations and sets tone and example for entire department. Applies excellent problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. Strives to maintain consistency among shift. Partners with other departments to solve common issues where Total Reward, Cashiering or Credit experience may be applicable. Is detailed in monitoring that all policies and procedures are performed by personnel and documents accordingly. Maintains the accountability of the cage in accordance with Grand Biloxi internal controls, requirements of the State Gaming Commission, and internal policies and procedures. Creates exciting atmosphere for guests, following all Spotlight behaviors. Make suggestions to improve Customer Service within the department. Data entry into CMS ensuring accuracy on all accounts. Assist in preparation of reports as requested. Maintains confidentiality of all matters regarding guests, team members, and the business operation. Ensures compliance with all “Title 31” regulations. Stays up to date on all aspects of property promotions andInspires others by demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the customer interaction. Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely

HOW YOU WILL CREATE THE EXTRAORDINARY

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to lift up to 10 pounds

Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

Must have the manual dexterity and coordination to operate office equipment, including a 10

key adding machine, PC computers, fax machine, and photocopier.

Must be able to work at a fast pace and in stressful situations.

Must be able to read, write, speak and understand English.

Must be able to respond to visual and aural cues.

WHAT YOU WILL NEED

High School Diploma or GED

Must be able to read, write, speak and understand English.

Must be able to do simple math.

Must be able to stoop, bend, as well as maneuver through all areas of the Center.

Must be able to work standing for long periods of time with frequent standing in one location.

Must be able to work under pressure to handle long guest lines, customer demands and complaints.

Can type at least 20 wpm

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to work in a drug free environment and pass a chemical dependency test.

Ability to obtain the appropriate work authorization per gaming regulations required

Must be able to perform multiple tasks at a time including giving excellent customer service, typing, answering questions and counting and balancing funds.

Must be able to stand throughout shift, use hands to finger motion, handle or feel, reach with hands and arms, and talk or hear.

Must perform repetitious reaching, bending, lifting and carrying 10-25 pounds or more. They may also climb stairs as needed.

The employee must do repetitive work while paying attention to details and must have a high stress tolerance.

GREAT OPPORTUNITIES FOR GROWTH:

Stick with Harrah’s, and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Harrah’s Entertainment helps you get where you want to be. With programs such as tuition reimbursement, Exploring Supervisory Opportunities, and the company-wide internal job posting system, you’ll have every opportunity to turn your job at Harrah’s into something more.

EMPLOYEE BENEFITS INCLUDE:

Paid Time Off (Option to roll over hours each year)

Full Benefits (Health, Medical, Dental, Vision and 401k)

Free meals for employees

Tuition Reimbursement

Quarterly Bonus Potential

Advancement Opportunities

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

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