Catalog Manager, Retail Business Services

Catalog Manager, Retail Business Services

Job Profile: Manager Catalog - 3P

operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in multiple countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS group in Bangalore is an integral part of Amazon online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Responsibilities

• Work with 3P Sellers to ensure a reliable and operationally effective flow of products.
• Work with internal teams, product partners to improve processes and reduce order discrepancies.
• Partner with internal teams to ensure seller compliance and scalable communication processes.
• Troubleshoot and drive resolutions with sellers to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure seller compliances and scalable communication processes.
• Work with various internal teams (e.g. Merchant services, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect seller workflows.
• Willingness to learn new technology.
• People management (leadership role, team management).
• Formulate, implement, and track career paths and Individual Development Plans for each team member.
• Operations and seller metrics management.
• Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation; design and deliver trainings to the team.
• Manage the team and ensure high service delivery and execution.

Basic Qualifications

• 2+ years of team management experience.
• 2+ years of program or project management experience.
• Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level.
• Experience leading process improvements.
• Experience working with technology teams and solving operational issues using technology.

Preferred Qualifications

• Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets.
• Knowledge of Lean, Kaizen, Six Sigma concepts.
• Experience in managing critical operational processes, with SLA responsibility.

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